Manager Support

OVERVIEW

Experienced triOS College graduate, with CompTIA and Microsoft

Certifications to complement my IT experience in the insurance and

manufacturing sectors. I am seeking new opportunities in computer systems

to leverage my skill set and knowledge to satisfy business processes and

requirements.

COMPUTER SKILL SET

. Microsoft server technologies, support and administration,

SBS2003/2008, Server 2003/2008/2012

. LAN/WAN infrastructure design, implementation and support

. Active Directory, GPO, server configuration and administration

. Hyper-V server 2008/2012 infrastructure design, integration and

implementation

. Antivirus/Spam/Malware prevention and removal

. Exchange email system support and administration

. Install, configure and support accounting software (Business Vision,

Simply Accounting)

. VoIP, VPN, VLAN and remote access

. SQL optimization, reporting and virtualization

. Database updates, consolidation, performance and data integrity

. Complete server backup, upgrades and performance optimization

. Maintain and support factory shop floor computer system

. Support and maintain printers, plotters, scanners and video signage

. Smartphone support and administration

. Crystal Report reporting

. Configure routers, switches and wireless

. Configure and maintain DNS, DHCP, TCP/IP

. Troubleshoot and resolve network infrastructure

. Remote desktop support, user applications, upgrades and installs

. Install, configure and support desktop systems (Windows XP/7/8, Linux)

. Support, troubleshoot and resolve user issues

CERTIFICATIONS

MCSA: Windows Server 2008

MCITP: Server Administrator on Windows Server 2008

MCITP: Microsoft Certified IT Professional: Virtualization Administrator on

Windows Server 2008 R2

MCTS: Microsoft Certified Technology Specialist: Windows Server 2008 R2,

Desktop Virtualization

MCTS: Windows Server Virtualization, Configuration

MCTS: SQL Server 2005

MCTS: Windows Server 2008 Active Directory, Configuration

MCTS: Windows Server 2008 Network Infrastructure, Configuration

MCTS: Microsoft Windows Vista , Configuration

CompTIA A+

CompTIA Linux+

CompTIA Network+

COMPUTER EMPLOYMENT

DOUG COLEMAN TRUCKING, London, IT Technician Apr. 2013 - present

Hands on user, desktop, network, server and application support. Set

up, configure and support LAN/WAN infrastructure including, routers,

switches, and VoIP. Exchange, SQL, Terminal Server and Windows server

maintenance and implementation. Hyper-V server virtualization design

and implementation. Server migrations and upgrades, daily system and

network administration, data backups, peripherals, hardware,

smartphone and line of business support.

WORKING WORLD, Brantford, System Support Technician Apr. 2012 - Nov.

2012

Client network, server, line of business applications, smartphone,

backup and recovery support and services, (Windows Server

NT/2003/2008/2008r2/SBS2003/SBS2008, Win XP/7/8, MSOffice, Exchange,

Simply Accounting/Newviews, smartphones)

RICH MAYO SENSIBLE SOLUTIONS, Woodstock, Software Support Specialist

Sept. 2010 - Dec. 2010

BusinessVision accounting software support, database integrity and

Crystal Reports (Windows Server 2003/2008/SB2003/SBS2008, SQL, Win

XP/7, BusinessVision)

TRIOS COLLEGE, Kitchener, Network Technical Administrator Aug. 2009 -

Mar. 2010

User desktop, system, application and hardware support. System

images, restores and hardware troubleshooting. (Win XP/7, MSOffice

suite)

KAUFMAN FOOTWEAR, Kitchener, Computer Operations Manager May 1988 - Sept.

1994

Departmental management and reporting, system integrity, high volume

print services, data backups and computer systems support. Network

infrastructure planning, major upgrades and support (Windows

server/clients, Linux/Unix, routers/switches)

ECONOMICAL INSURANCE GROUP, Kitchener, Computer Operations Supervisor

Oct. 1984 - May 1988

Supervision, application integrity, high volume print services, data

backups and computer systems support (IBM mainframe, terminal servers)

MUTUAL LIFE INSURANCE, Waterloo, Senior Computer Operator July 1981 -

Oct. 1984

Application integrity, high volume print services, data backups and

computer operations support (IBM mainframe, terminal servers)

EDUCATION

TRIOS COLLEGE, Kitchener, Ontario March 2010

Network Engineer Diploma

OTHER EMPLOYMENT EXPERIENCE

Construction, Woodstock, Carpenter Mar. 2004 - Feb. 2009

London Life, Kitchener, Financial Services Advisor Feb. 2003 - Mar. 2004

Construction, Kitchener, Carpenter Oct. 2001 - Feb. 2003

Syri-Con, Woodstock, Plant Manager Sept. 1994 - Oct. 2001

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