Customer Service Representative
Resume:
Leslie Rowe
Crestwood, KY 40014
*********@*****.***
OBJECTIVE: Seeking a full-time position in the business corporate world
EDUCATION
Kentucky State University
Study of Communications and Computers
Attended in 1986
Louisville Urban League
Study of Data Entry and Customer Service
Attended in 1990
QUALIFICATIONS:
• Patient
• Understanding
• Able to make decisions in crisis situations
EXPERIENCE
Twins Hardware
Customer Service Representative (CSR) Louisville, KY
August 1989 - Present
• Received items to stock shelves and warehouses. Labeled items with identification tags, stamps, labeling equipment and stickers.
• Compared requisition orders with stock. Inspected inventory for damage. Maintained electronic records of price lists, shortages, shipments, expenditures, goods used and goods issued.
• Used stock cards to maintain inventory control records. Assisted with purchase estimates and orders.
• Operated motor vehicles, hand trucks, pallet jacks, key cutting machines and panel saws. Followed all safety procedures. Knowledge sets include: Inventory Control, Purchasing.
LEAR Seating
Assembly
Louisville, KY
Apr. 1998 to Dec. 2010
• Assembled entire products. Assembled product parts. Worked as part of team. Worked on an assembly line. Rotated through different positions on an assembly.
• Determined work assignments and procedures. Swept work areas. Performed heavy lifting. Operated heavy equipment. Ran the assembly line. Disassembled equipment. Worked from written instructions, oral instructions and Engineering Change Notices.
Census Bureau Jeffersonville, IN
Statistical Clerk Feb 2010 - 2014
• Used software tools including: Windows xi, and Microsoft, Excel. Answered applicant questions about benefits. Interviewed benefits recipients at specified intervals to verify eligibility for extended benefits.
• Verified completeness and accuracy of applications. Interviewed applicants. Initiated procedures to grant assistance and modify assistance. Checked references to verify answers and obtain further information. Prepared applications and forms for applicants for school enrollment, employment and medical services. Interpreted state and federal policies.
• Investigated claims of fraud and appeals. Other certification(s): Telephone operator [Inbound and Outbound calls], data entry, surveys,. Knowledge sets include: Clerical, Data Entry, Microsoft Excel, Surveys, and Typist.
SKILLS
Assembly Language, Communication Skills, Writing, Data Entry, Fax, Microsoft Excel, Microsoft Word, Photocopier, Policy Analysis, Telephone Skills, Typing, Registered trained
SUMMARY
I have 23 years of experience, including as a Statistical Clerk, as a Customer Service Representative (CSR) and as an Assembly in industries including Non-classifiable Establishments, Building Materials, Hardware, Garden Supply, and Mobile Home Dealers and Wholesale trade-Durable Goods. Also I hold a Kentucky State and JCD degree in Computers from Louisville Urban League.
REFRENCES Available upon request
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