Customer Service High School
Resume:
Raymond C. Peoples
************@*****.***
***.*******@*****.***
WORK EXPERIENCE:
Mercantile Adjustment Bureau 05/14 – present
Collections. Make outbound calls to customers with delinquent accounts with Bank of America to set up
payment arrangements.
US Off Track, Amherst, NY 07/12 – 01/14
Wager. Receive inbound calls from customers and take their bets/payments over the phone.
Firstsource Advantage, Amherst, NY 04/12 - 06/12
Collector. Make outbound and receive some inbound calls from customers about delinquent accounts, take
payments over the phone, and set up payment arrangements.
Lids/Hat World, Amherst, NY 11/11-01/12
Sales associate. Cashed out customers, did hat embroidery, and assisted in selecting certain products
Bank of America, Getzville, NY 08/10 –0 1/11
Customer Service Specialist (Mortgage Dept). Received inbound calls from customers to take payments, set up
payment arrangements, insurance inquiries.
Mayor Summer Youth Program, Bethel Church –Buffalo, NY 07/10 - 08/10
Office Worker (Summer Temp). Typing, computers, filing, answer phones
J.C Penny Corp., Galleria Mall, Cheektowaga, NY 11/09 – 12/09
Customer Service (Seasonal). Customer carry-out, kept shelves stocked and organized.
UPS, Buffalo, NY 12/08 – 1/09
Delivery Helper (Seasonal). Helped deliver packages to customers around city of Buffalo.
Trocaire College (Summer Temp) Buffalo, NY 06/06 - 8/06
Office Worker. Answered phones, filing, research.
McDonalds, Cheektowaga, NY 06/06 - 11/08
Crew member. Cooking, customer service.
EDUCATION:
Cleveland Hill High School, Cheektowaga, NY Graduated 6/07 Regents Diploma
Buffalo State College, Buffalo, NY 09/07 – present Major: Business Administration/Accounting
NYS Certified: First Aid & CPR
Pursuing certification for Coaching Track & Field thru BOCES1, anticipated completion date 2014.
ACCOMPLISHMENTS:
High School: Track & Field-Division 2 State Champion ’06; 4x100 meter relay, Division 2 State
participant in ’05 4x100 relay, ’06 Division 2 4X100 relay, ’07 Division 2: 100 & 200 meter dash; ’06
Empire State Games.
College: ’08 Track & Field-State Champion 100 meter dash & 4x200 meter relay. Participated in ’09
Outdoor National Championship in 4x100 relay.
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