Customer Service Manager

TOMS MATHEW

**** ****** ***** **, ********, TX **584●

281-***-**** / 919-***-**** ● ************@*****.***

PROFILE

Works well in fast-paced and challenging environments to meet deadlines and goals in a conscientious manner. Strives for

consistent quality work. Knowledgeable in creating detailed reports, documents and presentations. Recognized as being

honest, dependable, and trustworthy. Acts with integrity. Adherence to rules, safety, procedures, processes, and policies.

CREDENTIALS

Bachelors of Science in Finance (2010) University of Tennessee Chattanooga, Chattanooga, TN

WORK EXPERIENCES

1) Instocks TARGET (11/2013 - 02/2014)

• Drop and pull Pre-Transition Merchandise (PTM) from the system.

• Get RIG's done in a timely manner and print/work Daily drastic count report and Special Ad Report.

• Scan and perform research according to daily task list with a scanner.

• Make sure all research batches are pulled from the system

• Multi-trained to help the cashiers or the flow team.

2) Temporary Sales Associate ZIRCON SOLUTIONS (06/2011 – 08/2011)

• Offer recommendations to prospects and clients of the various solutions the company offers to their business and

personal issues.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes

greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of

customer service.

• Tested various computer components before sale and repaired infected or non-usable laptops and

• computers.

• Delivered products to the customer.

• Created Sales Invoices.

• Any other tasks as assigned from time to time by manager and/or owner.

3) Temporary Payroll Associate E-ACCOUNTANTS (01/2011 – 06/2011)

• Processed payroll & solved IRS notices for over 200+ clients

• Set up payroll, direct deposit, and taxes for new and existing clients

• Performed monthly and quarterly payroll taxes for clients.

• Helped the accounting department and ran errands for the company.

4) Associate Manager AMERICAN BEDSPREADS INC (06/2004 - 12/2010)

• Made sure product is prepped and ready to be shipped out according to invoice orders.

• Communicate with buyer and transporter from when order was received until delivery.

• Confirm payment of services and products delivered.

• Buy materials and supplies for the company.

• Conducted inventory counts.

• Did advertisement.

• Ran errands as needed by the owner.

SKILLS SUMMARY

• Exceptional mathematical and logical abilities

• 10-key by touch and can type 70+ words per minute.

• Effective in prioritizing and managing work flow with or without direct supervision.

• College major related coursework and tutoring experience in finance and accounting.

• Expert in Microsoft Excel, Word, Power point, Windows. Proficient in QuickBooks, Lacerte DMS, Intercept, &

1099 software’s.

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