Manager Project
Resume:
Muhammed Umer Hafeez
B **, Rufi Green Land, Gulzar e Hijri, Karachi • +923********* • *************@*****.***
OBJECTIVE
Having vast experience in Network Infrastructure Design and Management. In-depth knowledge and experience in
information technology infrastructure planning, capacity analysis, and system implementation. Solid skills in network
administration in large scale enterprise environment. An acknowledged IT Security Specialist with notable success
directing a broad range of corporate IT initiatives while participating in planning and implementation of information-security
policies & solutions in direct support of business objectives. Successfully defined the requirements for each customer and co-
ordinated with various internal and external resources to deliver the service or project to the customer; Ensured that the
system continues to meet commercial requirements as per Industry guidelines.
CORE COMPETENCIES
Around Eight years of full time working experience.
Worked as individually and as a Team Leader with proven ability to lead and motivate teams to maximize
productivity and Milestones achievement.
Hands on experience in Network Securities, Network Infrastructure and designing.
Experienced in Customer requirement analysis.
Team Building, Dynamic Leadership.
IT Financials and Administration.
Superb Understanding of operational process and requirements of software projects and translating into specification
and process flow description for s/w team to work on.
Ability to manage a diverse workload within a project-based, target-driven environment.
Excellent Time management and Stress management skills
Technology savvy self-starter, adept at moving into new environments and extrapolate from existing experience to
quickly adapt to new technologies fluently.
Ethical Compliance-based stance that nurtures respect and supports healthy growth and profit.
Possessing first rate communication and collaboration skills to lead and work in concert with diverse groups effectively.
TECHNICAL SKILL SET
Hands on experience with
Cisco Routers.
Cisco Layer 2 and Multilayer Switches.
Cisco Security Devices PIX and ASA.
VLAN’s Management.
Routing and Switching.
Microsoft Active Directory management 2012/ 2008/ 2003.
Microsoft Windows Server 2012/ 2008/ 2003.
Microsoft exchange Server 2010/ 2007..
Microsoft ISA Server TMG/ 2006/ 2004/ 2000
Linux Administration (Centos, Red Hat).
Routing In Linux.
Bash Scripting in Linux.
Securities in Linux.
Squid and Samba Server Configurations
Network Securities.
Worked on Network Monitoring Tools like Manage engine, PRTG, Ethereal.
Routing Algorithms Dijkstra, Bellman Ford.
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+92-300-******* Muhammed Umer Hafeez (*************@*****.***)
Web Hosting on Open Source and Microsoft platform.
Terminal Server, DNS server, RRAS, Radius Server.
WINS and DHCP.
Intranet and Extranet.
Used Different protocols OSPF, RIP ver1 and 2, EIGRP, BGP, Redundancy protocols like HSRP, VRRP, GLBP, Layer 2
Protocols like STP, RSTP, MST, LAcP, PaCp, VTP, Securing Switch Ports, Securing VLANs Encryption Protocols DES,
3DES, AES, PPTP, L2TP, TCP/IP suite and other LAN/WAN protocols like SFTP, VSTP,SSH.
Installed & configured:
Routers
Switches
Firewalls
HP & IBM Servers
PBX KX-TDA 200
Voice Modems, Hubs, Cisco Switches
Worked with BCP, DRP, Backup Plans and replication. Also have expertise on MS Outlook, MS Projects, MS Office,
Visio, Adobe Designer etc.
Working experience of manage customize applications on Microsoft Platform Servers and Linux servers (Red Hat
and Centos)
nger, IT Project Manager, IT Director, CIO, Chief Information Officer, Service Support, Service Delivery, Call Centre, Training, Operation, Head of IT, HR, Regional IT Manager, Network Manager, Business Development, Customer Care, Quality Management, Technical, Enterprise, MIS Manager, EDP Manager, Account Manager, ER Service Manager, IT Project Manager, IT Director, CIO, Chief InformOfficer, Service Support, Service Delivery, Call Centre, Training, Operation, IT
CORE COMPETENCIE, HR, Regional IT Manager, Network Manager, Business Development, Customer Care, Quality Management, Technical, Enterprise, MIS Manager, EDP Manager, Account Manager, ERP
EMPLOYMENT HISTORY
Organisation : Converge Technologies (Pvt) Ltd
Designation : Manager Network Operations
Duration : Jan’13 till date
Responsibilities:
Plan, design and implement the overall strategic goals of an organization's technology systems.
Evaluate and recommend change for current and future technology requirements to meet the organization's needs.
Responsible for smooth network operations including WAN, LAN, Call Centre, IP Telephony, Internet and Security etc.
Managing infrastructure related projects.
Team Lead in the development, forecasting and communicate to the users, including resource planning and management,
project schedule.
Responsible for Network and Hardware Configuration, Change and Quality Assurance processes for all Network and
Hardware products and projects.
Involved in Technical and Functional documentation of numerous projects.
Leading a team of Network engineer on 24/7 shift basis.
Organisation : Converge Technologies (Pvt) Ltd
Designation : Senior Network Engineer/ Consultant
Duration : Jan’08 till Dec’ 12
Responsibilities:
Evaluate and defining Work Flow to optimize IT Infrastructure.
Assist in Enterprise data network (Core) design for network based services.
Responsible for smooth WAN operation including upkeep of any and all WAN links, e.g., Wireless, DSL and VPN based
links.
Assist in WAN capacity planning and optimization.
WAN monitoring and reporting for performance, availability as per defined KPIs.
Assist in WAN QoS (Quality of Service) design and WAN’s compliance to defined QoS standards.
Assist in preparation and management of O&M plan for WAN area.
Assist in WAN related project management of all relevant projects.
Management and Configuration of VPN with different local and International Clients.
Management and Configuration of PRI (E1) on ISDN and SS7 protocols.
Management of MS Active Directory 2008/ 2012.
Configuration and Management of MS RRAS 2008/ 2012.
Disaster recovery, backup procedure and planning.
Linux System Administration.
Configuration of Linux securities via IP Tables (Provide Port Forwarding, Blocking of IP/ Subnets).
Provide Routing and secure transfer of Data in Linux.
2
Configuration of Samba Server (Web base management using SWAT).
Project: VPN Configuration with different Clients
Configuring VPN Connectivity with clients like Mobilink, Ufone, Telenor, Zong, Warid and Nokia
For SMS and other IVR related Services.
Working on SMS (Gateway) applications with Software Team.
Configuration and Management of Network Security Devices like PIX and ASA.
Design and implementation of VPN solutions.
Providing Security & anonymity with a secure encrypted connection between the computers and the Internet.
Involved in Technical and Functional Documentations.
Providing Routing and Switching support.
Identified technology and connectivity and network solutions and provided recommendations.
Project: Live Video Streaming to Different Clients (British Council, Rafhan, LUX)
Configured priorities for RTSP traffic.
Route traffic for uninterrupted live video Streaming.
Administration in Deployment of Fiber or Wireless Link.
Project: Complaint System to Governor House Sind
Installation and Configuration of Linux Centos.
Configuration of Security in Centos via IP Tables.
Configuration of Data transfer protocol Sftp.
Project: Upgradation from Windows Server 2003 to Windows Server 2008.
Upgradation of Active directory and other services.
Upgradation of RRAS.
Project: Upgradation from Windows Server 2008 to Windows Server 2012.
Upgradation of Active directory and other services.
Upgradation of RRAS.
Configured Failover Clustering.
Configured and Managing Backups.
Configured Network Load Balancing.
Project: Entertainment and Gaming Server, PTCL
Evaluate and defining Work Flow to optimize IT Infrastructure.
Document IT Operations and Security policies.
Designed Network and Hardware Strategy.
Worked on Network Games like Counter Strike, Call of Duty and Medal of Honour.
Connectivity and Network Solution for users to access the Server from anywhere in Pakistan.
Responsible for Network and Hardware Configuration.
Project: IVR Projects
Involved in IVR Projects with different clients like Mobilink.Sound a Like Competition, Zong Music Muqabala.
Responsible for E1 (PRI) lines configurations in Mobilink and Zong MSC.
Supported the Project Management office for overall Projects and status reporting.
Responsible for Network Configurations.
Configuration of Trunk Cards in Windows and Linux based Systems.
Supported the Hardware Team for proper Cabling and Hardware Installation.
Project: Call Centre Deployment
Involved in Call Centre Projects with Clients like Unilever Pakistan, John Player Gold Leaf Pakistan LG Pakistan.
Worked on Network Devices for Routing and Switching.
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+92-300-******* Muhammed Umer Hafeez (*************@*****.***)
Involved in defining Hardware procurement list and vendor selection.
Define KPIs, Processes, feedback mechanism and language specific call handling scripts.
Interaction with technical team for systems designed for mainly Call Centre Agents.
Involved in Requirement Gathering, Functional and Technical Documentation.
Organisation : Leo’s Pakistan (Pvt) Ltd.
Designation : Technical Analyst
Duration : Mar’05 till Dec’07
Responsibilities:
Providing support for setup, upgrade and optimization of Infrastructure, Cisco routers, Switches, Wireless Access point,
HP Servers, IBM Servers, active directory, Exchange, SQL Server and other application.
Defined IT / Information security policies & procedures.
Service Desk system Evaluation, Implementation and conduct service desk agent Training.
Developed, refined and maintained IT infrastructure tactical and strategic, enterprise wide, multiplatform solution.
Interaction with technical team, SQA team, architecture team, database team to understand infrastructure requirements.
Analyse products and recommends use of new products and services to senior management.
Designed IT forms & processes.
Administration of MS Exchange Server 2003.
Managing vendors, IT budget & forecasts.
User information security awareness program.
Project: IVR Project (TeleFun--090078601)
Responsible for Network and Hardware Configuration of well-known Entertainment IVR (TeleFun).
Established hardware and Network standards for Networking and E1 (PRI) in the expansion and growth of network
technology.
Worked in Ufone, Mobilink, Warid and Telenor MSC for E1 (PRI) deployment.
Worked in PTCL Exchange for E1 (PRI) deployment.
Designing of Complex cabling structure for E1 (PRI) Lines.
Organisation : Emmaculate Solutions
Designation : Network Administrator
Duration : Jan’04 April’05
Deployed at Macter International (Pvt) Ltd.
Responsibilities:
Worked on LAN Environment. Designed / redesigned of network infrastructure for LAN.
Reengineering of the Local Area Network for ERP, Mail and other web applications consisting of more than 200
workstations.
Improved the service level by reducing the response time up to 50 % and expenditure by 20% in 6 months’ time
period.
Overall responsibility for availability, quality and improvements of Network services & applications.
Administration of the network in a Microsoft Windows 2000 environment with Windows 2000 Professional on client
computers and Windows 2000 Advanced Server on main Server with Active Directory.
Provided coordination for networking needs including design, evaluation, analysis and installation to provide for
integration of multiple hardware and operating system platforms within a large network system.
Administration and Management of ISA Server 2000.
ACADEMIC CREDENTIALS
MS Computer Network Usman Institute of Technology (Hamdard University) 2012
BE Computer Systems Hamdard University (HIIT) 2004
TRAININGS & CERTIFICATIONS
4
CCNA 640 802 ID: CSCO12213807
CCNP Routing & Switching ID: CSCO12213807
Server Virtualization 74 409 ID: SR9707443
MCSE 2012 Server Infrastructure Training
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+92-300-******* Muhammed Umer Hafeez (*************@*****.***)
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