Customer Service Medical Billing

Heather M. Smith

****-* ****** *****, **********, NC 27403

Email: ******@*******.*** Phone: 919-***-****

OBJECTIVE:

To join an organization that can utilize my customer service experience, organizational skills and office attributes to

catapult the company to success.

EDUCATION:

Miller-Motte College, Cary, NC December 2011

Medical Billing and Coding Diploma Graduated with Honors – Cum Laude

INTERPERSONAL SKILLS:

• Effective Communication: I convey information to others openly and effectively

• Active Listening: I give my full attention to what other people are saying, taking time to understand the points

being made, asking questions as appropriate, and not interrupting at inappropriate times

• Service Orientation: I actively look for ways to assist my customers and co-workers

• Social Perceptiveness: I am aware of others’ reactions and have an understanding as to why they react as they do

• Coordination: I adjust my actions in relation to others’ actions

• Time Management: I am effective at managing my own time and the time of others

SUMMARY OF TECHNICAL SKILLS:

• • •

Advanced ICD-9/CPT coding Patient data entry Microsoft Word

• • •

Scheduling appointments Internet Explorer Microsoft PowerPoint

• •

Microsoft Excel Windows 7

WORK EXPERIENCE:

HOSTESS -TRIPPS RESTAURANT, GREENSBORO, NORTH CAROLINA (September 2012-present)

• Provide the first line of customer service for the restaurant by greeting all customers

• Responsible for answering a 5 line phone for various inquiries, such as takeout orders and reservations

CASHIER/STOCKER -FIVE BELOW, CARY, NORTH CAROLINA (July 2011 to April 2012)

• Ensured the accuracy of the cash register for the store

• Greeted customers and handled complaints

• Worked with a team to make sure customers were attended to

AWARDS:

Graduated with Honors – Cum Laude (December 2011)

President’s List Award for 4.0 GPA (Summer 2010)

Honor’s List Award for 3.5+ GPA (Fall 2010)

Perfect Attendance Award (Summer 2010, Fall 2010)

Thought Patterns for a Successful Career Seminar (Summer 2010)

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