Inofrmation Technology

Jason Lambert

**** **** ****** **. *********, OH 45420 937-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

Multi-skilled professional with 4+ years’ experience working in the Information Technology field.

Exceptional skills in helpdesk, trouble shooting, networking, and PC repair.

TECHNICAL COMPETENCIES:

… Microsoft OS, XP – 8 … Microsoft Office … High-Volume tasks

… Network Setup … Troubleshooting … End-user Support

… Secret Clearance … Remedy ticketing … VMware/Hyper V

… Team Oriented system

… Printer Setup … Training

PROFESSIONAL EXPERIENCE

PCM/Sarcom – Columbus, OH 8/2013 to

Present

Helpdesk Analyst

… Assists business customers with troubleshooting efforts remotely.

… Provides customers with computer training as needed.

… Engages quality control protocols while analyzing inoperable computer units.

… Maintains a log of trouble calls managing time during those calls.

… Refers customers to next tier of help as needed.

… Responsible for front line end user support by answering calls, resolving basic technical issues

and providing exceptional customer service.

… Attains and maintains proficiency in appropriate knowledge and skills.

… Provides the customer with phone support to resolve technical issues, log and escalate calls as

appropriate.

… Answers incoming calls in a professional, friendly and timely manner.

… Builds a strong relationship with end users by projecting a positive attitude and providing helpful

support.

… Troubleshoots and problem solves efficiently by using active listening skills and asking pertinent,

specific questions.

… Works to handle any user problems before finding it necessary to escalate the issue to a higher

level.

… Closes tickets in a timely manner and follow up with all end users to ensure customer satisfaction.

… Follows all company/client procedures as well as HR policies.

U.S. Army – Fort Riley, KS 7/2010

to 8/2013

Communications Team Leader

… Built, operated, and maintained network of computers, phones, printers and radios for basic

operations for 50 key leaders, using both secure and unsecured protocol.

… Trouble shooting and network administration, creating and updating personal computer accounts,

enabling operations for over 600 soldiers.

… Trained 5 new soldiers on network set-up, troubleshooting procedures, help desk procedures, and

how to maintain user accounts for their future deployment to Afghanistan.

… Maintained accountability of over $100,000 of electronics equipment, in high stress environment

resulting in zero loss.

EDUCATION

Central Texas College – Fort Riley, KS

… AAS in Computer Electronics – 2012

MyComputerCareer – Columbus, OH IT Systems Administrator Program 8/2013 to

Present

Certifications Achieved:

…

… CompTIA A+ … MCP: Microsoft Certified Professional

… CompTIA Network+

… MTA: Security

… MTA: Networking

… MTA: Windows OS

… MTA: Windows Server Administration

Certifications in Progress:

… MCTS: Windows 7 … MCITP: Server 2008 Administrator

… MCTS: Server 2008 Active Directory … Security +

… MCTS: Server 2008 Network

Infrastructure

WORK HISTORY

Meijer – Kettering, OH

2009-2010

Utility Worker

… Maintaining cleanliness and upkeep of the store to include bringing in carts, janitorial cleaning,

and helping customers.

…

Arby’s – Kettering, OH

2008-2009

Cashier/crew

… Made and bagged food for customers, took orders, and store cleaning.

Jason C. Lambert 2

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