Customer Service Manager

Cary Schiffman ** Gordon Road Derry, NH ***** 603-***-**** ***********@*****.***

Qualifications:

• A results oriented, high-energy, hands-on professional with a proven record of documented accomplishments in the manufacturing and retail industries

• Experienced in customer service, inventory management and quality control, training, document control, systems administration and account management

• Exceptional leadership, organizational and communication skills

• Adherence to compliance within all regulated environments

• Managerial skills including staff scheduling and training and development

• Proficient in Excel, Word, Adobe, Frontpage, Oracle, UPS and FedEx ship; compliant in ISO 9000, NVLAP 17025 and Lean Manufacturing

Experience: Rainin Instrument LLC 2003-present Senior Administrator/Customer Service

• Maintained company work instructions website and equipment calibration lists. Conducted time studies, bolstering departmental efficiency and reducing turnaround time by more than a half day

• Helped coordinate reacquisition of key local accounts, promoting the company's courier service and increasing business by over 10%. Identified and resolved issues with uniform vendor, reducing costs through diminished garment replacement and repair

• Acted as interim supervisor and provided support while department manager was offsite

• Designed custom forms templates through user collaboration, based on company's needs and directives

• Monitored weekly open order report, resolved inventory and fiscal discrepancies, increasing departmental revenue and opening additional spending options

Rainin Instrument LLC 1998-2003 Customer Service/Training

• Responded to daily calls in a busy call center and solved all issues, improving service support level by over 20%

• Provided training to all new staff members including departmental, sales and service personnel and all other branch locations and members

• Developed strong rapport with inter-departments and managed multiple projects, achieving all supported goals, increasing efficiency and cost effectiveness

• Continually focused on call center performance and ensured all policies and procedures

Rainin Instrument LLC 1992-1998 Inventory Control Manager

• Developed new standards for better quality, performance and reliability, adhering to constant compliance with all ISO 9000 and NVLAP procedures

• Provided timely and detail oriented shipping and inventory issue resolution, set departmental budgets and ensuring maximum cost effectiveness

• Responsible for helping the finance department eliminate open orders, increasing revenue by over $30,000

Rainin Instrument LLC 1990-1992 Repair/Calibration Technician

• Completed repairs and calibrations

• Met department and company turnaround time and established deadlines

• Acquired ISO 9000 compliance

• Helped with customer phone calls and problem solving

Union Music Inc. 1986-1990 Department Manager/Key Holder

• Sales, service, repairs, special orders, monthly cycle counts and year end physical inventory

Education Worcester State College, Worcester MA Bachelor of Arts Dean's List

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