Customer Service Manager
Resume:
Place ****************@*******.***
Valrico, FL
33596
Deitrich Thompson
Professional 2013 - Current Kelly Services, Inc.
Experience Lakeland, FL
Senior Staffing Supervisor/Talent Recruiter
Analyze branch recruiting needs and develop
recruiting strategies, manage recruiting budget and
analyze results.
Develop and maintain relationships with recruiting
resources
Screen and assess candidates, administer
evaluations, conduct interviews, check references,
make hiring decisions, conduct temporary employee
orientations.
Monitor and analyze employee turnover/absenteeism
and take appropriate action, conduct employee
reviews, investigate customer and employee
complaints and taking appropriate action, counsel
and coach employees, provide career guidance,
develop and maintain recognition and retention
programs.
Identify business opportunities by conducing skill
alerts.
Conduct needs analyses, assist in developing
Business Review.
Review and manage internal reports
Assist in budget development and management,
auditing bills and monitoring profitability.
Develop strong recruiting relationships
2011- 2013 Imagine Charter St
Petersburg, FL
2007-2011 Symmes
Elementary Riverview, FL
2006-2007 Lockhart
Elementary Tampa, FL
2005-2006 Corr
Elementary
Gibsonton, FL
Instructional Teacher
Teach math using EnVision, Math to meet Core
Standards
Teach science using Harcourt to meet Core Standards
Trained the staff in several science trainings
Attended Train the Trainer Meetings to become a
district trainer
New School Development Lead
Member of the New School Development Committee
Intermediate Science Contact
Harvest Happenings Fall Festival Chair
Great American Teach In Co Chair
Team Lead 2009-2010
2004-2005 Coca Cola
Brandon, fl
Customer Service/Accounts Receivable
Maintaining customer files and keep track of money
owed
Communicating with customers on a daily basis via
phone, email, mail or personally
Manages accounting ledgers by posting accounting
transactions
Verifies accounts by reconciling statements and
transactions
Resolves account discrepancies by investigating
documentation
Prepares financial reports by collecting, analyzing
and summarizing account information and
trends Prepare bank deposits
Assist with month-end closing
2002-2004 Regecy Center
Tampa, Fl
Executive HR Assistant
Provide high level administrative support,
preparing reports, handling information request,
and assisting with employee relations.
Assisted in employee orientation, development,
training logistics and recordkeeping. File all
training attendance sheets in employee training
file.
Organize all contractors new-hire paperwork,
initial policy forms signed by employee, and
payroll tax deduction forms and filed it into Human
Resource database system.
Check work history, criminal background and,
checked references of potential employees.
Developed constructive and cooperative working
relationships with others to assist in making the
day-to-day operations efficient.
Assist supervisors and managers with HR and
Property manager questions and duties when
assigned.
Act as a liaison between Vice President of
Development, Human Resources and Property Managers.
Act as a Property Manager in their absence.
Perform other duties as assigned.
Additional
Skills Proficient in Microsoft Office, WordPerfect, Lotus
Notes, Outlook, Power Point
ADP Experience
Lawson Experience
Excellent Written and Verbal Communications
Intermediate Exposure to PeopleSoft, Kronos, FMLA
and Interimittent FMLA
Education
University of South Florida
Masters Human Resource Management
Human Resource Management Certificate
Graduation Date: Current
Nova Southeastern University
Business Professional Management
Graduation Date: May 2005
Hillsborough Community College
Associate in Arts
Graduation Date: May 2000
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