Project Manager Engineer
Resume:
Joel Lucien
**** ***** ****** ***** 919-***-****
Garner, North Carolina 27529
****.******@*****.***
Objective: To secure a challenging position where my experience in
exceeding client expectations within Business Analysis, Project
Management and Release Management Implementation can be applied
to build effective relationships with clients.
Education: Mercy College
9/99 - 12/07 B.S. Computer Science
8/97 - 5/98 Rockland Community College
A.S Mathematics and Science
7/94 - 2/96 DeVry Technical Institute
A.A.S Electronic Engineering Technology
Present: PMP - Completed Project Management Professional
(PMP) Certification 35 Course
Exam completion August 2014
Experience:
2/12-1/14 Cisco Systems: Project Management
. Project Management: Responsible for the migration of Cisco
Authorized distributors quoting on SMS3 over to CSCC.
Overall project plans, coordination of training, scheduling
and risk management provided to ensure a smooth transition
for all stakeholders involved.
. Established and coordinated project activities to create the
project plans and goals. Monitor and maintained timelines,
deliverables, across several teams with cross dependencies to
adhere to the project plans.
. Release Management: Managed and oversaw the successful
release of two quarterly releases. Report weekly status
updates into overall ERMO organization. Scheduled and led
BRD authoring activities and checkpoints for both releases.
. Cross Functional Engagement: Act as the liaison between the
business and IT organization. Manage all project related
resources to stay within a defined scope and timeline.
. Operations: Gathered business requirements from all theaters
and stakeholders and followed through to execution.
Organized, facilitated, and reported project status in weekly
core team meeting with over 50 executives and participants.
. Maintained the project plan and to adhere to the sequencing
of the, project schedules/milestones, deliverables, quality
of the deliverables.
. Effective maintain relationships with clients located in
globally in China, Japan, Australia, Europe, The Caribbean,
North and South America (EMEAR, APJC, LATAM)
. Maintain weekly and monthly status reports and reported them
to Project Director and Senior Management, and Stakeholders.
. Maintaining change log, with the requests coming from the
theaters (EMEAR, APJC, LATAM) so that our third party vendor
can complete the change.
. Low Dollar Automation - Cisco Partner Annuity Initiative
(CPAI): Enabled global sales team to sell more service
contracts and increase revenue by providing automated quotes
and notifications for their high-volume, low-dollar service
sales opportunities.
5/04-12/12 Citi: Infrastructure Technical Analyst
. Responsible for the release and deployment of various
application software changes from controlled environments
into UAT and Production systems using CAMS.
. Maintain and enhance deployment documentation and
instructions. Supports audit and compliance requirements of
traceability and repeatability for Release Management of
packages installed in CTI data centers.
. Take software hand-offs from the development application
teams, lock and archive software releases and migrate them to
production machines on various Distributed Systems platforms.
. Build effective relationships with CTI customers by
communicating and delivering service expectations in a timely
manner.
. Knowledge of Change Management and understanding of
deployment and install processes.
. Evaluation of current processes to improve efficiencies
. Successfully implemented numerous business process and system
changes as well as several "performance measurement and
reporting" initiatives.
. Supported 25 development teams with version control, patch
releases and user acceptance testing.
. Responsible for changing build scripts, written in Perl, to
deploy releases to various environments as well as roll-back
to previous releases.
. Maintain and enhance deployment documentation and instructions.
Supports audit and compliance requirements of traceability and
repeatability for Release Management of packages installed in CTI data
centers using Polytron Version Control System (PVCS).
. Guided development teams through the deployment and migration process
while using PVCS.
. Utilizes user involvement and input, service management techniques,
along with fair and equitable performance reporting to improve the
acceptance of new systems
. Assist Systems Analysts with resolving server issues.
11/02-5/04 Verizon Wireless: Customer Service Representative
. Consistently identified customer's needs and effectively
communicated solutions.
. Maintained updated knowledge of the wireless industry and the
competitive position of the company.
Military Experience:
10/96 - 11/04 United States Army: Military Police- Staff Sergeant
Operation Iraqi Freedom/Noble Eagle/Enduring Freedom.
. Collected, evaluated and prepared operational and
intelligence information.
. Assigned to supervise and manage the processing of Iraqi
prisoners.
. Provided external security to confinement/corrections
facilities.
. Coordinated and lead Convoy Security teams, for Generals,
VIPs, Soldiers and equipment moving throughout Iraq.
8/99 - 4/02 Tellabs Research and Development Division: Project
Manager/Coordinator- Associate Engineer
. Coordinated and documented all phases of application changes
to the Optical Line Terminal Network (OLT).
. Maintained a detail log on product specifications to meet all
customer's needs.
. Ensure the project deliverables conform to quality standards
established by our Stakeholders.
. Software Engineer- Responsible for writing automated test
scripts in Expect, Perl and TCL.
. Mechanical Engineer- Redesigned and assembled the mechanical
specifications and wiring of the Optical Line Terminal
Network (OLT).
. Optical Engineer- Tested Optical cables for span loss after
they have been spliced and cleaned.
. Electrical Engineer- Made the proper revisions to the
electronic boards, by removing and adding electronic
components with the use of a Solder Iron.
Contact this candidate