Customer Service Training

KRISTEL CARRASCO

***** **** ****** *******, ***** 806-***-**** ****************@*****.***

WORK EXPERIENCE

ULTA BEAUTYAMARILLO

LANCÔME BEAUTY ADVISOR November 2013 - Present

Demonstrate commitment and ability to build customer relationships

and loyalty through initiating service consultations, regular

purchase follow-up and replenishment calls, and the maintenance

of a client file Utilize customer service techniques and

professional selling skills to achieve personal and team

productivity goals Attend and actively participate in vendor

meetings, seminars, schools, and other product knowledge and

business-driving opportunities Maintain counter stock,

cleanliness, and hygiene standards Perform other duties as needed

AMERICA AIRLINESAMARILLOTX

AIRPORT AGENT August 2012 - Present

provide a welcome service to our business passengers at Check in,and

at other customer service touch points and to assist in smoothing

the customer journey through the airport. To problem solve on

site issues which impact on business customer experience Assist

Business customers during flight irregularities, co-ordinating

communication with affected ensure passenger experience

remains positive. take service recovery measures when

appropriate to protect the customer experience. provide customer

recognition to our frequent fliers through individual contact on

each journey through the airport.

XJET AIRLINESAMARILLO

AIRPORT AGENT November 2011 - August 2012

responsible for checking-in passengers, guiding customers through the

ticketing & reservations process, directing them to their gate and

helping to ensure their bags meet them when they arrive.

SAMS CLUBAMARILLOTX

CASHIER SUPERVISOR February 2007 - December 2011

Receive payment by cash, check, credit cards, vouchers, or automatic

debits. Issue receipts, refunds, credits, or change due to

customers. Count money in cash drawers at the beginning of

shifts to ensure that amounts are correct and that there is adequate

change. Greet customers entering establishments. Maintain clean

and orderly checkout areas.

EDUCATION

CAPROCKAMARILLOTX

ADDITIONAL SKILLS

LANCÔME TRAINING

AIRPORT TRAINING,SABRE,SHARES,AERO, AIRPORT APPS

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