Customer Service Manager

Rob VanGorder

*** ********* ****, *******, ** ***01

***.*********@*****.*** / 678-***-****

Career Summary

Experienced professional with a unique combination of technical expertise,

managerial experience, and business leadership skills.

Significant Qualifications

. Six years of experience in the commercial cleaning industry.

. Exemplary problem-solving skills in a real time environment.

. Critical thinker, oriented to product improvement and operational

efficiency.

Superclean, Dallas, TX Feb 2013 - Present

Field Manager

Manage the cleaning services for 72 Verizon Wireless stores in Georgia and

Alabama.

Supervise and train subcontractors and cleaning crews including hard floor

and carpet care.

Interact with customer facility managers and directors on a daily basis to

ensure any issues are being resolved.

Responsible for submitting inspection reports and managing inventory for

each facility.

Personal Touch Commercial Cleaning, Powder Springs, GA 2008 -2013

Regional Director of Operations

Managed national account customer to ensure renewal of contract.

Manage and maintain the implementation, supervision and evaluation of

organization's subcontractors.

Responsible for maintenance services and vendor coordination for trouble

reporting including escalation procedures and trouble shooting.

Responsible for recruiting new subcontractors and cleaning services.

Participated in strategic planning and budgeting initiatives.

McKesson, Atlanta, GA - 1999 to 2008

Business Analyst

Responsible for maintenance services and vendor coordination for trouble

reporting including escalation procedures and trouble shooting.

Performed multiple customer service activities including technical support

and invoice tracking.

Demonstrate excellent communication with both CLEC and ILEC partners to

implement changes, control costs, and resolve billing issues.

Annual Circle of Excellence Award winner due to outstanding financial cost

savings and analysis.

Sprint, Atlanta, GA - 1997 to 1999

Account Manager

Responsible for selling voice and data services to medium size businesses

and managing existing accounts.

Held the position of Team Leader and Mentor to four to six additional

representatives.

Activities included prospecting, networking, and maintaining vendor and

agent relationships.

Pennsylvania State University, University Park, PA, 1997

BA Telecommunications

References

1. Jan Torley Verizon Wireless Facility Manager Atlanta, GA 770-

316-6069

2. Bill Cowan President of Cowan and Cowan Commercial Cleaning

Atlanta, GA 404-***-****

3. Dennis Williams President of United Building Services Inc

Montgomery, AL 334-***-****

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