Customer Service Engineer

NATALYA LUCHKAN

**-** ********* ******, ****** Hills, NY 11375

Pnone: 718-***-**** email: ************@***.***

skills

Technology: HTML4/5, CSS, JavaScript, classic ASP, VB.NET, ASP.NET, SQL, XML, XSLT2, xPath, ASP,

VB6, JQuery, XHTML

Software: Visual Studio 2008, Rational Application Developer (RAD), Rational System Architect, Photoshop,

IIS 5, IIS 7, PowerPoint, SQL Server 2008, Coldfusion10

• OS: Windows XP, Windows 7, UNIX

Version Control: VSS, RTC, SVN, TFS

experience

April 2013 – June 2014 Robert Haft Technology - client: Thomson Reuters, New York, NY

Software Engineer, Programmer Analyst

• Worked on conversion XSLT 1.0 style sheets to XSLT 2.0 insuring that

the new version of style sheets meets all XSLT 2.0 standards. During the

conversion process performed cleaning HTML including compatibility

with HTML 5.

• Designed custom XSLT stylesheets in support of Thomson Reuters

Checkpoint product

• Interacted with UNIX servers, which is the primary store for all

stylesheets and related XML data

• Used IntelliJ IDEA for XSLT testing in application environment

• Converted databases from SGML-format to XML-format using xPath,

XSL and Regular Expressions.

• Participated in Team meetings when necessary regarding the projects.

• Analyzed data output and made required corrections applying Regular

Expression, xPath, XSL

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June 2012- January 2013 The Conference Board, New York, NY

Front End Developer

• Maintained internet and intranet company's web sites,

• Developed an application that will allow reserving a conference room on

intranet website as well checking room’s availability using

ColdFusion10, JavaScript, JQuery and JSON, writing SQL query.

• Fixed company’s public web side www.thecoonferenceboard.com bugs

(if any).

• Developed small features for company web side using JQuery, SQL and

ColdFusion.

• Answered customer questions regarding web sites functionality,

Feb 2008- June 2012 IBM, New York, NY

Software Engineer

• Developed features for Rational System Architect, SA Publisher and

SAXT (System Architect Extendable) using HTML, VB6, JavaScript,

VB.NET, XML, XSLT, CSS

• Implemented Fire Fox support for SAXT and System Architect Publisher

(web based applications) using HTML, JavaScript, XML, XSLT

• Implemented merging cell feature giving customer ability merge/unmerge

grid cells using VB.6

• Provided technical support on installation and gave recommendation on

performance for Rational software products (RAD, RAM)

• Setup and maintained various physical and virtual machine environments for testing purposes.

• Created technical documentation, intent reviews for implemented

features.

• Acted as an escalation point when issues arise with the software

applications

• Participated in Team meetings when necessary

Jan 2007-Feb 2008 Hoffmann-La Roche, Nutley, NJ

Web Developer

• Worked as a team member on developing and maintaining Roche Web

Applications using classic ASP, ASP.NET ASP, C#, JavaScript

• Re-designed existing web sites (Using JavaScript added text resizing

functionality, designed Tell-A-Friend, Send-eCard pages using C#).

• Converted DSN Connection to DSNLess Connection (CellCept, Xeloda,

all together 15 web sites)

• Implemented Google Search Engine in .NET Web Sites (Xeloda,

RocheTransplantation, OralChemoAdvisor) and ASP Web Sites

(RocheUSA, DiagnoseHepc)

• Developed, designed and maintained 508-compliance issues for Roche

websites.

• Developed an e-commerce shopping cart, the ability to read and submit

customer reviews and suggestions.

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Oct 2003 – Feb 2006 Barron’s Education Series, Hauppauge, NY

Web Master Assistant

• Handled customer service requests from users, answered customer

questions regarding web sites.

• Updated Web sites with new look using CSS/HTML/JavaScript

• Updated database writing SQL queries. Validated user’s input writing

functions in JavaScript.

• Designed database using Oracle.

• Created Java Servlets to interact with the database and to produce

dynamic HTML pages.

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EDUCATION

The Chubb Institute New York, NY Aug 2002

Diploma with Honors, Web Development and Business Programming (12 credits in CS) GPA 3.9

University of Civil Engineering Kharkiv, Ukraine

B.S., Economics and Finance

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