Customer Service Network

Eddison Razon

** **** ** *** ****** Phone 617-***-****

Paterson, New Jersey 07524 Email: **********@*****.***

Objective

Seeking entry level position in the networking area, where I can utilize my technical and interpersonal

skills, work well without supervision and great team player.

My best point in the networking area is the troubleshooting and the LAN/WAN interfaces, Also I like to

work with VLAN and VTP, I hope continue my networking studies in the future such as CCNAS, CCNP,

CCIE and network administration in general.

Certification

• Cisco Certified Network Associate Routing and Switching (CCNA)

(Valid from February 7, 2014 to February 7, 2017)

Courses

• CCNA: Network Fundamentals

• CCNA: Routing Protocols and Concepts

• CCNA: LAN Switching and Wireless

• CCNA: Accessing the WAN

• IT Essentials: PC Hardware and Software

Work Experience

Network Technician 1: 9/2012 – 11/2013

Netsad, Santo Domingo, RD (last job)

• customer service.

• Use Cisco CLI commands to perform basic router and switch configuration and verification.

• Design and implement a classless IP addressing scheme for a given network.

• Configure, verify, and troubleshoot VLANs, trucking on Cisco® switches, inter VLAN routing,

VTP, and RSTP.

• Configure and verify basic WAN serial connections including serial, Point-to-Point and Frame

Relay.

Skills and knowledge

Network Fundamentals

• Open Systems Interconnection model (OSI)

• Build a simple Ethernet network using routers and switches

• Transmission Control Protocol and the Internet Protocol (TCP/IP)

• Command-line interface (CLI)

• calculate, and apply subnet masks

• Internet Protocol (IP)

• Domain Name System (DNS)

• Routing Information Protocol (RIP)

• Open Shortest Path First (OSPF)

• Enhanced Interior Gateway Routing Protocol (EIGRP)

• IP addressing (classful and classless)

• Dynamic Host Configuration Protocol (DHCP)

• static routes

• Service Set Identification (SSID)

• VLAN Trunking Protocol (VTP)

• Rapid Spanning Tree Protocol (RSTP)

• IEEE 802.1q

• Virtual LAN (VLAN)

• Port security

• Ethernet

• Frame Relay

• Configure and verify WAN serial connections

• Point-to-Point (PPP)

• Network Address Translation (NAT)

• Access Control Lists (ACL)

• Virtual Private Network (VPN)

PC Hardware and Software

• Install and navigate an operating systems(Window xp,7,S2012/Linux)

• Configure computers to attach to an existing network

• Perform preventive maintenance and basic troubleshooting

• Perform a step-by-step assembly of a desktop computer

• customer service

Personal skills

• Bilingual English/Spanish

• customer service skills

Contact this candidate