Customer Service Technician

GREGORY OTCASEK

**** *.***** ******, **** *****

216-***-****

********@*****.***

SUMMARY

Technical professional with experience in mechanical and electronic repair

down to component level, versed in many types of test equipment including

DVM, distortion analyzers and oscilloscope. Strong leadership capabilities

have been proven in team management, inventory control and training. Served

in the United States Coast Guard as an Avionics Technician with an

honorable discharge. Strong customer service skills and proficiency in

ability to communicate technical details effectively.

CAREER HIGHLIGHTS

. Repair product to component level and replaced components on circuit

board.

. Assisted Sustaining Engineering and Quality Control through discovery

and solution of manufacturer process problems which created

organizational savings.

. Coursed in avionics including navigational, communication, and radar

equipment.

. Maintained the avionic equipment, and kept in proper working order.

. Team lead, responsible for set-up of procedures and routines that were

implemented by the entire shop including training of new technicians and

the aid of other technicians in difficult repairs.

. Diagnose and repair computer printers and audio equipment of all

makes and models while maintaining a daily quota

. Communicate status and cost of the repair to customers.

. Computer entry of service information, update service manuals, and

maintenance of inventory control.

. Diagnoses and repair of audio equipment, all models including

amplifiers, car stereos and tape decks.

. Worked as a search and rescue air crewman; actively involved in search,

rescue, and communications.

PROFESSIONAL EXPERIENCE

ACLARA - Solon, Ohio 2008-2014

Electronics Technician

Diagnose and repair of circuit boards in a fast-paced manufacturing

environment while aiding sustaining engineering in the solving of

persistent problems.

BEST BUY - Glenwillow, Ohio 1995-2008

Senior Audio Technician

Team lead in a section of five technicians who were responsible for

diagnose and repair of medium and upper end audio equipment including home

amplifiers, car stereos, CD/DVD players and tape decks.

COMPUTER EXPERIENCE

Windows platform '95 through 2007, proficient in Word and Excel

EDUCATION

Courses completed: Logic, Business Programming Logic, Systems Analysis,

Language of Pascal, C and C+, Introduction to Object Oriented Programming,

Best Buy Management Training Course and Customer Service

CERTIFICATIONS

Certified IPC Specialist: IPC-A-610

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