Customer Service High School

Adriana Reyna

Front Desk Agent/PBX Operator - St. Regis

Houston, TX

****************@****.*** - 832-***-****

A self starter and quick learner with recognized versatile skills in customer service, sales, hotel industry with

great written and oral communications. Able to handle a high volume of calls in a fast paced environment with

minimum supervision, while maintaining emphasis on the highest quality of customer service.

WORK EXPERIENCE

Front Desk Agent/PBX Operator

St. Regis - Houston, TX - May 2013 to Present

Manage phone lines.

-Maintain 5 star diamond standards.

Front Desk Agent/PBX Operator

Houston Marriott - North Houston, TX - September 2012 to March 2013

Greet and check in guests as well as acknowledging any questions or concerns that they may have.

-Operate the switch board with up to 4 telephone lines.

Production Line Worker

Fry Foods - Weiser, ID - February 2012 to August 2012

Clean onion rings, de ring, package, and weigh final products.

-Ensure that the product is at its highest quality for packaging.

EDUCATION

High School Diploma

Marquee Learning Center

September 2012

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