Quality Assurance Customer Service
Resume:
JOSHUA THAYER
**** **** ******, *** #***, Kenosha, WI 53143 ■ **************@*****.*** ■ 262-***-****
■OVERVIEW■
Broadly trained digital printing operator with over 8 years in the printing industry, including commercial
and label pharmaceutical printing.
■EXPERIENCE■
Quality Assurance Technician Colbert Flexographic Printing, Lake Forest, IL
Sep 2012 - Present
Quality assurance for pharmaceutical and commercial printing
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Assessing customer requirements and ensuring that they are met
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Specifying quality requirements of raw materials with suppliers
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Establish standards, systems and procedures
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Determining training needs
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Acting as a catalyst for change and improvement in performance/quality
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Recording, analyzing and distributing statistical information
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Monitoring performance
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Class “A” Digital Press Operator NOSCO Incorporated, Gurnee, IL
April 2010 – Sep 2012
Class “A” digital press operator
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Experience in ABG Digicon presses, including machine setup, flexo plate mounting, die cutting,
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sheeting, operation and troubleshooting.
Experience with HP Indigo 4000 presses including set-up, troubleshooting and operation.
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Owner Sixty-One Three Design, Kenosha, WI
Oct 2009 - March 2010
Designing logos, printed material, and graphics to help meet clients’ specific needs.
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Experience with Adobe Illustrator CS5 and Adobe Photoshop CS5.
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Production Manager American Laser Mark, Kenosha, WI
Jan 2003 - Sep 2009
Managed production and quality control of industrial printing on glass lab-ware.
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Managed employees in a department; handled training, discipline, reviews and other managerial
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duties.
Experience with YAG and CO2 lasers to engrave or mark various materials to customer’s
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specifications.
Experience with AutoCAD LT and CorelDRAW X3 to formulate logos that are compatible with
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laser engraving.
Proficient in Prolase XP, Onyx, Production House and Poster Shop.
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Handled various office duties.
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Aided in decision-making processes of important company business.
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Setup and maintenance of a large format digital printer.
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Screen Printing experience.
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Utility Clerk Family Video, Kenosha, WI
June 2002 - Dec 2002
Handled register/front desk of store.
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Stocking/inventory.
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Upkeep of store.
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Customer service experience.
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Returns Processor Deluxe Video, Pleasant Prairie, WI
Jan 1999 - Aug 1999
Product Returns.
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Quality Assurance duties.
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Defective inventory control.
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Organization experience.
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■EDUCATION■
Milwaukee Institute of Art and Design Illustration, courses taken Sept 1997 - June 1999
Wilmot High School High School, Diploma June 1997
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