Customer Service Medical Assistant

Mia De La Cerda

***** *******

Houston, Texas ***15

832-***-**** ******.*********@***.***

Career Objective

To secure a challenging position as clinical or project coordinator. Engage professionally as administrative

support while utilizing my skills in clinical and surgical experience.

Medical Record Keeping Medical Coding and Billing Customer Service

Policies and Procedures Practice Administration Inventory Management

Medical Assistant Expense Control Human Resource services

Spreadsheet & Data Entry Client Relations Staff Training and Supervision

Core Professional Strengths

Practice Administrative

Facilitate and schedule all patient appointments, including surgical and ancillary tests, obtaining referrals,

authorizations and verification of benefits. Analyze office systems and work flow to develop process

improvements to enhance the practice in all its activities. Utilize discretion and good judgment to organize

priorities, complete tasks and handle confidential patient information.

Finance Management

Oversee front desk to ensure appointments are coordinated and collection from patients are processed correctly

for third party billing with pre certification as needed. Proficient in contract negotiations, managed care,

HIPPA and OSHA compliance. Billing and coding of the practice including cash posting and reconciliations,

balancing daily transactions as well as monthly financial reports. Conducting scheduled inventories of supplies

and materials to develop par levels.

Clinical Procedures

Interview the patients to obtain information for physician such as medical history, chief complaint which used

for proper diagnosis and treatment. Record vital signs including temperature, pulse rate, blood pressure, height

and weight. Strive to achieve and maintain excellence in medical record keeping. Prepare treatment rooms

maintain equipment and supply inventory.

Professional History

Office Coordinator The Methodist Hospital Houston,TX 2007-Current

Facilitator Dental Health Management Austin, TX 2007-2010

Office Manager Lone Star Distribution Galveston, TX 2005-2007

Education

Practice Management Institute Certified Medical Office Manager

MTI College of Business and Technology Business Technology Medical Subspecialty

National Institute of Technology Medical Assistant

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