Customer Service High School
Resume:
OREY RUGAR
C
EAVER RD, LAGRANGEVILLE, NY *****
*********@*****.***
C
://WWW.LINKEDIN.COM/IN/COREYRUGAR
/
HTTP
ROFILE
P
AM A FAST LEARNER WITH AN EXCELLENT WORK ETHIC, CONCERNED WITH THE SUCCESS OF THE COMPANY I AM EMPLOYED WITH. I HAVE A STRONG TECHNICAL
I
BACKGROUND AND EXCELLENT CUSTOMER SERVICE SKILLS
.
KILLS
S
INDOWS 3.0, 3.1, 95, 98, ME, XP, VISTA, 7, 8
● W
INDOWS SERVER NT 4, 2000, 2003, 2008, 2012
● W
INUX, OS/2
● L
ETWORKING
● N
ICROSOFT OFFICE, LOTUS NOTES, AND OTHER COMMON PRODUCTIVITY APPLICATIONS
● M
IVOLI SERVICE DESK, REMEDY, MCAFEE HELP DESK, MANAGENOW, HELPNOW
● T
ARDWARE INSTALLATION AND SETUP: COMPUTERS, PRINTERS, SCANNERS, ETC
● H .
ITRIX, REMOTE DESKTOP, PCANYWHERE
● C
● VPN’S
ESKTOP/LAPTOP REPAIR
● D
ARDWARE FAILURE DIAGNOSIS
● H
● HDD IMAGING, BACKUPS, RESTORES
OREY RUGAR
C
EAVER RD, LAGRANGEVILLE, NY 12540
8 B
*********@*****.***
C
://WWW.LINKEDIN.COM/IN/COREYRUGAR
/
HTTP
IRUS REMOVAL
● V
XCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS
● E
ROAD KNOWLEDGE AND ABILITY TO LEARN NEW TECHNOLOGIES QUICKLY AND EFFICIENTLY
● B
ORK WELL ALONE OR AS PART OF A TEAM
● W
AMILIAR WITH MANY COMMON SOFTWARE ISSUES
● F
ELATIONAL DATABASE EXPERIENCE INCLUDING SQL AND MY SQL
● R
BLE TO WRITE AUTOMATION SCRIPTS TO INCREASE CUSTOMER RESPONSE TIME
● A
ERTIFICATIONS
C
● MCSE NT 4.0
● MCP
RAINBENCH HIGH IT APTITUDE PROFESSIONAL
● B
ORK EXPERIENCE
W
OWES
L
AY 2009 FEB. 2014
M
OREY RUGAR
C
EAVER RD, LAGRANGEVILLE, NY 12540
8 B
*********@*****.***
C
://WWW.LINKEDIN.COM/IN/COREYRUGAR
/
HTTP
OUGHKEEPSIE, NY
P
://WWW.LOWES.COM
HTTP
USTOMER SERVICE / DELIVERIES
C
ROVIDED AN EXCELLENT CUSTOMER SERVICE EXPERIENCE
● P .
ESPONSIBLE FOR DELIVER PAPERWORK, PULLING ORDERS, LOADING A BOX TRUCK, AND THEN DELIVERING APPLIANCES AND OTHER ITEMS TO CUSTOMERS
● R
HOMES .
RAINED NEW EMPLOYEES IN ALL ASPECTS OF OUR DEPARTMENT
● T .
AST TEKS ON SITE COMPUTER SERVICES
F
EP. TO AUG. 2009
S 2008
APPINGERS FALLS, NY
W
://WWW.FASTTEKS.COM
HTTP
REA DIRECTOR
A
ESPONSIBLE FOR ALL ASPECTS OF THE LOCAL FAST TEKS FRANCHISE
● R .
VERSAW A SMALL TEAM OF DESKTOP SUPPORT TECHNICIANS WHO PROVIDED OUR SERVICES TO BOTH BUSINESS LOCATIONS AND TO CUSTOMER HOMES
● O .
UTIES INCLUDED MARKETING, NETWORKING, BOOKKEEPING, CUSTOMER FOLLOW UP, DAY TO DAY OPERATIONS, AND OCCASIONALLY PERSONALLY PROVIDING
● D
SITE COMPUTER SUPPORT TO CLIENTS
.
ON
IBM
OV. 2004 MAY 2008
N
OUGHKEEPSIE, NY
P
OREY RUGAR
C
EAVER RD, LAGRANGEVILLE, NY 12540
8 B
*********@*****.***
C
://WWW.LINKEDIN.COM/IN/COREYRUGAR
/
HTTP
://WWW.IBM.COM
HTTP
ATA CENTER SUPPORT
D
ROVIDED DESK SIDE AND ADMINISTRATIVE SUPPORT FOR DATA CENTER EMPLOYEES
● P .
PEARHEADED AUTOMATION OF ALERT TRACKING AND TROUBLE TICKET SUBMISSION
● S .
ED A TEAM TO DESIGN AND IMPLEMENT A LINUX BASED DOMAIN CONTROLLER AND WEB BASED TICKET SUBMISSION SYSTEM.
● L
ORKED WITH FELLOW TEAM MEMBERS AND MANAGEMENT TO MEET PROJECT GOALS IN A TIMELY MANNER.
● W
RAINED NEW EMPLOYEES IN ALL ASPECTS OF OUR DEPARTMENT
● T .
OMPUTER TASK GROUP
C
AR. 2002 NOV. 2004
M
OUGHKEEPSIE, NY
IBM, P
HTTPS://WWW.CTG.COM
ATA CENTER SUPPORT
D
ROVIDED THIRD LEVEL SUPPORT FOR END USERS INCLUDING SEVERITY ONE ISSUES
● P .
NSURED COMPLIANCE WITH SOFTWARE FUNCTIONAL AND INTERFACE STANDARDS
● E .
OORDINATED WITH SOFTWARE DEVELOPMENT STAFF TO RESOLVE ISSUES
● C .
RAINED NEW EMPLOYEES IN ALL ASPECTS OF OUR DEPARTMENT
● T .
PHERION
S
OREY RUGAR
C
EAVER RD, LAGRANGEVILLE, NY 12540
8 B
*********@*****.***
C
://WWW.LINKEDIN.COM/IN/COREYRUGAR
/
HTTP
EP. 1999 MARCH 2002
S
AST FISHKILL, NY
IBM, E
://WWW.SPHERION.COM
HTTP
EB ADMINISTRATOR/SYSTEMS COORDINATOR
W
UILT AND MAINTAINED SERVERS FOR MULTIPLE WEB BASED APPLICATIONS
● B .
UILT WEB SERVERS USING IIS AS WELL AS WEBSPHERE
● B
HIRD LEVEL SUPPORT OF WEB BASED HELPDESK SUPPORT APPLICATIONS INCLUDING MANAGENOW AND ELPNOW
● T H
ESTED AND DEBUGGED SOFTWARE FOR SOLUTIONS AND ENHANCEMENTS
● T .
FFECTIVELY RESEARCHED AND REPORTED PROBLEMS IN THE SOFTWARE TO THE DEVELOPERS
● E .
ALL CENTER OPERATOR
C
HONE SUPPORT FOR 5000 END USERS IN A WINDOWS 95 AND NT 4.0 WAN ENVIRONMENT
● P .
UPPORTED APPLICATIONS INCLUDE MS OFFICE 97 SUITE, LOTUS NOTES, MS OUTLOOK AND EXCHANGE AS WELL AS OVER 400 PROPRIETARY
● S
APPLICATIONS
ARDWARE, IBM PCS, DELL OPTIPLEX PCS, HP SERVERS, HP PRINTERS, AND OTHER COMMON ACCESSORIES
● H
ATALOGED, ORGANIZED AND ESCALATED SUPPORT TICKETS BASED ON APPROPRIATE PRIORITY
● C .
ESPONSIBLE FOR INITIAL POPULATION, AND MAINTENANCE OF A TECHNICAL KNOWLEDGE BASE USED BY HELP DESK AGENTS TO ASSIST IN THEIR JOB
● R
ANAGER OF THE “TEAM ROOM” DATA BASE, USED TO DISCUSS PROBLEMS, ISSUES, AND IDEAS
● M
RAINED NEW EMPLOYEES IN ALL ASPECTS OF OUR DEPARTMENT
● T .
AIN CUSTOMER CONTACT FOR ALL REMOTE DIAL IN USERS
● M
OREY RUGAR
C
EAVER RD, LAGRANGEVILLE, NY 12540
8 B
*********@*****.***
C
://WWW.LINKEDIN.COM/IN/COREYRUGAR
/
HTTP
NITED STATES POSTAL SERVICE
U
EC. 95 EP. 99
D S
ILLBROOK, NY
M
HTTPS://WWW.USPS.COM
URAL CARRIER ASSOCIATE
R
ROVIDED A GREAT CUSTOMER SERVICE EXPERIENCE
● P .
ORTED INCOMING MAIL, LOADED MAIL DELIVERY VEHICLE, AND FOLLOWED PRE DETERMINED ROUTE TO DELIVER MAIL AND PACKAGES IN A TIMELY MANOR
● S .
IPOTRONICS INC
H .
EP. 93 CT. 95
S O
REWSTER, NY
B
://WWW.HIPOTRONICS.COM
/
HTTP
ROJECT TECHNICIAN
P
ANUFACTURED HIGH VOLTAGE TRANSFORMERS FROM CUSTOM DESIGNED BLUEPRINTS
● M .
ESTED CUSTOM TRANSFORMERS FOR MANUFACTURING OR DESIGN DEFECTS
● T .
UGAR TECHNOLOGY
R
UL. 90 UG. 93
J A
AGRANGEVILLE, NY
L
WNER / OPERATOR
O
OREY RUGAR
C
EAVER RD, LAGRANGEVILLE, NY 12540
8 B
*********@*****.***
C
://WWW.LINKEDIN.COM/IN/COREYRUGAR
/
HTTP
SSEMBLED, SOLD, INSTALLED, AND MAINTAINED PERSONAL COMPUTERS, SMALL NETWORKS, AND VARIOUS ACCESSORIES
● A
UPPLIED CUSTOM SOLUTIONS FOR SMALL BUSINESS OWNERS
● S
ISCHER TECHNOLOGY
F
EC. 88 UN. 90
D J
OUTH WINDSOR, CT
S
://WWW.FISCHER TECHNOLOGY.COM/EN/US/HOME
/
HTTP
LECTRONICS TECHNICIAN
E
UALITY CONTROL, SETUP, AND CALIBRATION OF NEWLY MANUFACTURED NON DESTRUCTIVE, COATING THICKNESS, MEASURING DEVICES
● Q .
ROUBLESHOT AND REPAIRED CUSTOMER UNITS TO A COMPONENT LEVEL INCLUDING SOLDERING REPLACEMENT SURFACE MOUNT MICROPROCESSORS BY HAND
● T .
DUCATION
E
DUCATION
E
NCE GROUP INC
.
EB. 1999 AUG 1999
F
APPINGERS FALLS, NY
W
ICROSOFT CERTIFIED SYSTEM ENGINEER TRAINING
● M
OREY RUGAR
C
EAVER RD, LAGRANGEVILLE, NY 12540
8 B
*********@*****.***
C
://WWW.LINKEDIN.COM/IN/COREYRUGAR
/
HTTP
MPLEMENTING AND SUPPORTING NT™ 4.0 WORKSTATION
● I
ETWORKING ESSENTIALS
● N
MPLEMENTING AND SUPPORTING NT™ SERVER 4.0
● I
MPLEMENTING AND SUPPORTING NT™ SERVER 4.0 IN THE ENTERPRISE
● I
NTERNETWORKING WITH MICROSOFT TCP/IP ON MICROSOFT WINDOWS NT™ 4.0
● I
OMPUTER PROCESSING INSTITUTE
C
AN. 1988 DEC, 1988
J
AST HARTFORD, CT
E
LECTRONICS TECHNOLOGY
E
IPLOMA
D
ROUBLE SHOOTING SKILLS
● T
LECTRONICS THEORY AND COMPONENTS
● E
OMPUTER REPAIR TO A COMPONENT LEVEL
● C
NSTRUCTION INCLUDED BOTH CLASSROOM TRAINING AND HANDS ON LABS
● I .
RLINGTON HIGH SCHOOL
A
EP. 1982 JUNE 1986
S
AGRANGEVILLE, NY
L
EGENTS DIPLOMA
R
EFERENCES
R
VAILABLE UPON REQUEST
A
Contact this candidate