Sales Office
Resume:
Resume of
Rudy John Baca **** Waverly Drive El Paso, Texas 79924
OBJECTIVE: To obtain a position with a progressive company where my viable talents can be expanded.
EDUCATION: G.E.D. - El Paso Community College
Western Technical College Associates of Occupational Studies in Information Systems and Security
CERTIFICATIONS:
A+(2009 Edition)
DCSE Laptop and Desktop foundations 2010 DCSE Customer Handling Skills
DCSE On-site Troubleshooting Skills
TECHNICAL SKILLS: Troubleshooting, hardware installation and upgrades, basic networking with TCP/IP configuration. Imaging hard drives.
Virus, spyware, and adware removal.
SOFTWARE: Windows Vista Professional,Windows XP Professional, Windows
7 Professional, Microsoft Office Suite 2007, VNC Server and Windows Net Meeting, Windows Remote Assistance, Symantic Ghost, Ashampoo Burning Studio.
SYSTEMS: Dell Certified Systems Expert also experience with HP laptop and desktop repair, able to replace various components inside of systems (memory modules, NICs, graphic cards, motherboards)
NETWORK PROTOCOLS: TCP/IP, POP3, DNS, TELNET, SMTP, FTP, POTS, DHCP
WORK EXPERIENCE:
03-12 to Current Mosaic Sales Solutions
Samsung Experience Consultant offer tier 1 support to customers regarding Android OS .Must meet and maintain sales goals and conduct consumer trainings as well as employee trainings. Also maintain clean work environment of Samsung Experience Shop. I conduct product demos and answer any questions about the latest Samsung devices.
06-11 to 10-11 Affiliated Computer Services
Technical Support rep for Sprint PCS cell phones in call center environment answering phone calls from customers and troubleshooting their device to reach a resolution if no resolution is found I create a ticket to get them to a store or escalate the situation to the network engineers.
11-10 to 1-11 Fred Loya Insurance
Help Desk technician for CSR and management staff using AS400 and Windows XP Pro
applications. Assisted the end users to install updates verify they had the proper profile needed on their workstations. Set file permissions and security parameters for the workstations. Maintained the workstations by defragmenting, running virus scans, and disk cleanup on the workstations. Used VNC server in order to conduct remote troubleshooting and Windows Net Meeting to transfer files.
04-07 to 02-09MV Industry Inc.
Office Tech installed network printers maintained workstation PCs, installed printer software on desktops that would allow scanning and faxing as well as printing. Assisted and trained the end users on Windows XP Professional and Windows 2000 Professional. Set up communication from the branch office to the main office through FTP. Used Symantec Ghost program to image the workstation PCs in the office.
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