Project Manager High School

Willser Hypolite *********@*****.***

**** ******** **. *******, ** 32808 407-***-****

SUMMARY OF QUALIFICATIONS

• Excellent verbal and written communication skills enhanced by experience in the hospitality management field.

• Highly motivated individual with ability to successfully perform under pressure.

• Fluent in Creole.

• Proficiency in Microsoft Office Programs on PC and Mac and 35-55 WPM.

• 5 years hospitality industry and lead/managerial experience

Commercial Driver’s License Class A

EDUCATION

High School Diploma: Evans High School, Orlando, FL

GPA 3.7, Honor Roll, Captain Wrestling Team and Football Team

Associate Degree: Valencia Community College, Orlando FL

1,000 Community service hours

Bachelor of Science: University of Central Florida, Orlando, FL

Major in Business Administration Minor: Hospitality Management

EXPERIENCE

Universal Orlando Resort, Ride Operations Lead Dec 2002-May 2007

•Performed Lead/Managerial duties including managing a staff of 80 and reporting directly to the area supervisor

•Trained and shadowed area managers and supervisors during Universal Orlando Resort events, attractions tours and office procedures

•Compiled staff schedules and organized building rotations on a daily basis for a staff of 25

•Created an exciting environment for guests to have a positive and memorable theme park experience.

•Responded professionally and considerately to a high volume of requests requiring proper protocol, following guidelines (including branding), handling difficult guest situations and providing personalized attention.

•Responsible for responding to inquiries guests had about the resort, the theme parks and the surrounding area

•Volunteered 600 hours to Give Kids the World

Universal Orlando Resort, Project Manager for Operations May 2007- Aug 2011

•Performed Managerial duties including managing a staff of 100 and reporting directly to the Director of operation in regards to guest situations

•Trained and shadowed area managers and supervisors during Universal Orlando Resort events, attractions tours and office procedures

•Compiled staff schedules and organized managed on a daily basis for a staff of 80 to 100

•Created an exciting environment for guests to have a positive and memorable theme park experience.

•Responded professionally and considerately to a high volume of requests requiring proper protocol, following guidelines (including branding), handling difficult guest situations and providing personalized attention.

CRST, Company Driver Feb 2012- Feb 2013

•Accurately complete and submit all necessary paperwork, such as daily dispatch sheets, petty cash items, etc.

•Delivery and pickup of items and documentation and obtaining proper signatures.

•Keep assigned vehicles free from damage, in acceptable condition, and consistently clean in a manner and accept responsibility to report any damage or mechanical malfunctions that exist.

•Manage various products and merchandise responsibly while in the act of loading, unloading, or transporting items, ensuring that cargo is properly secured to avoid damage.

•Operate vehicles and equipment safely and responsibly, as assigned.

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