Customer Service High School
Resume:
India Thompson
**********@*****.***
**** **** ******* ****** *** A6
Baltimore, Maryland 21208
Objective:
I am in search of a position where I can learn and grow through person to person interactions via
phone or face, assisting and servicing the general public and fulfilling daily office tasks to utilize
and enhance my current customer service and hospitality skills. I am currently a real estate
school student so I am willing to take on any position in that area or closely related to learn the
ins and outs of the business as well to develop my understanding of my textbook education.
Employment History:
Customer Care Specialist II 09/13-03/14
Employer: HFS-TASC
4 North Park Drive Cockeysville, MD 21030
Salary 14$ p/h 40 hours/week
Supervisor: Leslie Johnson 1-800-***-****
My daily responsibilities consisted of answering incoming calls, researching and assisting clients
and participants with account information, providing accurate and professional resolution and
response to claim inquiries, as well as assisting program participants with reimbursement claims,
troubleshooting of online systems, arranging information and re-enrollment packages to be
mailed out to clients and/or participants as well as assisting employers with the setup or
cancellation of plans . My most important duty is to provide proficient front line escalated
customer support through education, problem resolution, and welcoming innovation from
consumers while enhancing and upholding image of the company.
Clinical Customer Service Representative 12/11-05/13
Employer: Johns Hopkins Hospital Bloomberg Children’s Center
600 N. Wolfe Street1800 Orleans Street Baltimore, MD 21287
Salary 14 p/h 40 hours/week
Supervisor: Nicole Dearry 410-***-****
My main responsibilities were to assist with daily function of a pediatric inpatient unit by serving
as a central point of contact and communication for patients, families, visitors, other facilities and
members of the healthcare team. I on average received between 50-200 calls a day via
switchboard and landline phone systems resulting in triage and problem solving on various levels,
registering new patients, taking report for incoming patients and updating information such as
insurance,contact info etc. I also direct and greet visitors, and schedule the conference rooms
for employee meetings and conferences. Other office duties including but not limited to organizing
of appointment books, calendars, travel arrangements, organizing seasonal/holiday unit wide
events,printing manuals for in service classes and training session as well as updating of policy
reference sheets and handbooks as well as being in charge of quarterly meeting minutes. I
coordinated transport for patients to procedures, various areas of the hospital. I managed,
distributed and posted schedules for a nursing and support staff of 46 employees. My positions
base is to enhance Hopkins’ customer service image and family care as opposed to only treating
the patient. On a daily basis I address a broad spectrum of needs, and/or concerns in a
professional, friendly, and efficient manner. I performs a variety of customer service and unit-
operations activities to assist medical, nursing, and administrative staff to meet unit, department,
and institutional needs such as patient/family rounding to address concerns and direct them to
nursing as appropriate or work with the family to solve them myself .I also arrange transfer of
patients in and out of our unit to other parts of the hospital or to other facilities.
Office Assistant Summer 2011
Maryland Minority Contractors Association
2423 Maryland Avenue Baltimore, MD 21218
Salary 10.00 p/h
Supervisor: Shirley Thompson
My daily duties consisted of filing paperwork, alphabetizing files, assisting in preparation for an
upcoming conference. I also prepared and received mailings of the day. I was there to assist in
any office needs.
Personal Assistant/Office Manager 04/08-07/10
Employer: Hicks Electrical Services
Salary 10.00 p/h hour Part time
Supervisor: Derek Hicks, 443-***-****
- I worked for an Electrician part time for a span of 2 years by the name of Derek Hicks for two
summers as a personal assistant completing various telecommunicated appointment settings,
typing, emailing forwarding calls, mailings, documenting and processing of payments. I also
double as promotional sales agents for various projects that would help the retention of the
customer base such as better eco efficient products.
Administrative Desk Assistant 07/2006-07/2010
Employer: Kings Kids Too
1926 Woodlawn Drive Baltimore, MD 21207
Salary 10.00 p/h
I operated the front desk under the title of Administrative Desk Assistant for the director at Kings
Kids Too daycare center, I served as the first point of contact to callers, visitors and business
associates, I also worked with a POS system.. I recorded and organized all data, payments and
updated emergency information for the children and parents. I drafted contracts and checked
eligibility for funding for different circumstance families as well. I handled all mailing and clerical
duties. I worked under the supervision of Dan Moore.
Education:
Carruthers Institute of Real Estate 05-13-Present
Pre licensing practices and principles of real estate
Community College of Baltimore County- Fall 2011 Semester
Northwestern High School, Western High School – 2011
High School Diploma
Certifications:
Adult AED assisted CPR & Child CPR –May 2013
Skills:
Windows and Macintosh Operating Systems proficient, Microsoft Office(all programs ), Microsoft
Outlook,Data Entry, EMR, EPR and various healthcare specific software programs.My current
typing speed is roughly 50 wpm.
Salary Requirements: I am currently negotiable for anything around 15.00 hourly. When I left my
most recent position I was at an hourly wage of 14.70 due to a shift differential with a base rate of
13.90.
Contact this candidate