Programmer Analyst / Support Engineer
Resume:
Honorius Leonardo Gulmatico
Tacoma, WA 98405
*********@*****.***
Experience
Amazon.com, Seattle, WA
Support Engineer - Programmer/Analyst Amazon Instant Video,
July 2010-July 2013
. Lead driver in developer team's support ticketed issue
reduction initiative - reducing ticket issue backlog by 92%
over a 5 month period
. Responsible of team's metric reports and identifying issue
trends and anomalies that span five databases via SQL,
mySQL, and Perl and Ruby scripting to root cause encoding
and pipeline issues.
. Responsible for team's weekly system and application
performance reports and deep-dive analysis for weekly
Director-level operational excellence meetings and develop
data driven and customer focused action plans.
. Lead Engineer to drive encoding catalog completeness for
new video client launches and content data networks
including Kindle Fire, XBox, Wii, and Cloud Front while
maintaining quality standard.
. Daily interfacing with team's internal services which
leverages Amazon Web Services including Simple Workflow,
Elastic Cloud Compute, DynamoDB(NoSQL), Simple Storage
Service and Relational Database Service (RDS)
. Troubleshoot and have technical hands-on expertise in Video
team's technologies from our front-end UIs all the way to
team's distributed backend systems while traversing multi-
level application code
. Created operations and engineer-focused monitors, alarms,
time-saving automated scripts and productivity tools in
Perl, Ruby or the Ruby on Rails framework which reduced
manual tasks and operational burden.
. Hands-on and troubleshooting experience with video encoding
technologies -Harmonic Carbon and FFMPEG encoders, DRM,
along with Limelight, Akamai and AWS CloudFront CDNs.
Programmer/ Analyst Catalog Systems, October 2008-June 2010
. Built Java-based workflow application to increase buyable
inventory. Oversaw development to production
. Created RESTful Proxy Service for external clients as a
transparency layer to our multiple Catalog systems
. Develop and enhance various UI and backend features for
multiple catalog web applications
. Awarded the Innovation Week award for a multi-product
diagnostic interface (2009)
Support Engineer, December 2007- October 2008
. Responsible for identifying root cause of internal customer
issues along the retail catalog data systems
. Created workflow application to increase vendor offers for
the Consumer Electronics business using OO Perl
. On-Call support for systems infrastructure- specializing in
Dropship and Wireless content processes
Catalog Specialist, October 2005- December 2007
. Performed content creation, correction, and population
duties for user files and feeds via command-line tools.
. Created Perl and Shell efficiency scripts for
troubleshooting as well as bulk and wireless business
processes
. Promoted to lead position at second annual review cycle
. Frequent interaction with internal customers to identify
website errors and discuss workflow improvements
Amazon.com, Grand Forks, ND
Senior Customer Service Associate/Computer Sales, March 2001-
September 2005
. Advised customers on hardware selection, as well as
concurrent system requirement
. Awarded for top monthly performance seven times within a 14-
month period.
Honorius Leonardo Gulmatico
926 S. Ridgewood Avenue
Tacoma, WA 98405
*********@*****.***
Education
University of California, Los Angeles
Bachelor of Science in Mathematics of
Computation, June 1997
University of Washington Extension, Seattle
Perl and Java programming Certificate
programs, 2006 and 2008
Relevant Coursework:
. Database Systems: Design principles, file organization and
secondary storage structures
. Networking Fundamentals: Created file transfer protocol and
specialized server application
. Numerical Methods: Fundamental computing for Scientific and
Engineering Application
. Programming coursework in object-oriented C++ and Pascal
applications
. Computer System Modeling: Performance and design of
distributed systems, queuing the
. Sun Microsystems Certified Programmer: Exam 310-035
. Microsoft Certified Professional: Exam 70-58, 70-98
. Intel Technology Essentials Training: Fundamentals of
Networking/Ethernet Technology (March 2000)
Special Projects:
. Part of monthly advisory board for Software project
providing feedback to the developer team.
. Provided maintenance and updates for department's intranet
HTML pages and CGI forms.
Skills
Languages: Ruby (proficient), Perl (high proficiency), Java
(prior experience)
I have a good working knowledge of the following software,
architectures and frameworks:
. Ruby on Rails, RESTful services (Jersey), MVC
architecture, Tomcat 5, Eclipse, mySQL, SQL
Team-oriented: Volunteer work teams to Zimbabwe, Africa
(1991) and Philippines (1993)
Typing: 50 WPM
Special interests:
Former Chief Creative Architect of youth center/music venue
(Grafton, ND), American Red Cross Lifeguard/Water Safety
Instructor
References
Available upon request
Contact this candidate