Customer Service High School

FLORENCIA PACCHIONI

***** ******* ******, *******, ** 77099 C : 281-***-**** ***************@*****.***

C areer Focus

Detail -oriented student with strong technical skills and the ability to learn concepts quickly.Certified Nursing

Assistant I licensed in North Carolina with strong clinical and

people skills.

Summary of Skills

Clinical training Patient/family focused

Practiced in sterilization techniques Bilingual

CPR certified Extremely organized

Patient positioning understanding Computer proficient

Vital signs Cooperative team member

Medical Terminology Microsoft Office, Excel, PowerPoint proficiency

Quick learner

Attention to detail

Energetic and organized

Education and Coursework

Nuclear Medicine Technologist 2 015

H ouston Community College Coleman Campus Houston, T X, USA

Certificate: CNA I 2 013

F ayetteville Technical Community College F ayetteville, NC, USA

High School Diploma 2 008

Elsik High School Houston, T X, USA

E xperience

Clinical Skills

Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical

a dministration.Patient Care

Ensured quality control through admissions, assessment, treatment, and referral for a broad range of

patients.

Patient Advocacy

Explained treatment procedures, medication risks, special diets and physician instructions to patients.

Quality Assurance

Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum

q uality and control.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Consistently received positive feedback from guests.

H andled guest complaints, maintaining a positive dining experience for all restMonetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Helped customers with questions, problems and complaints in person, on the phone, and by email.Stocked

shelves and supplies and organized displays.Organized racks and shelves to maintain the visual appeal of

the store.Verified that all customers received receipts for purchases.Educated customers on product and

s ervice offerings.Identified potential shoplifters and alerted management.

Work History

Eyewear Specialist 0 7/2013 to 0 4/2014

Visionworks Houston, TX

Receptionist and MLS Coordinator 0 4/2010 to 0 5/2013

Remax Premier Properties Fayetteville, NC

Third Key 0 6/2006 to 0 7/2008

Buison, Inc Houston, TX

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