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Customer Service Assistant

Madison, Wisconsin, United States
July 02, 2014

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Sara J. Acker

**** *** **** **.

Middleton, WI **562



University of Wisconsin-Madison, Madison, WI

Mastering Nursing Home Administration Certificate, October 2013

Western Kentucky University, Bowling Green, KY

Master of Healthcare Administration, May 2013

Concordia University Wisconsin, Madison, WI

Bachelor of Arts in Business Administration December 2011

Work Experience

Holiday Retirement Corporation, Middleton, WI 08/2013-


Community Co-Manager

• Responsible for driving sales and day to day management of the operations

(scheduling staff, budget management, review and address client needs and

ensure resolve of issues, accounts payable, accounts receivable)

• Direct Reports include Enrichment Coordinator and Servers

Attic Angel Place, Middleton, WI 05/2013-8/2013

Nursing Home Administrator Intern

• Orientation to Accounting, Human Resources, Nursing and Social Work

• Completed major project to define and detail a resident wellness program

Timesavers Concierge Service, Bowling Green, KY 02/2013-05/2013

Elder Companion

• Oversee activities of daily living to assure quality of life experience, timely receipt of

medications and blood pressure monitoring.

• Provide ongoing support, care and interventions as needed for early onset dementia.

Western Kentucky University, Bowling Green, KY 08/2012-05/2013

Graduate Assistant-Center for Gerontology and Public Health

• Coordinate “Age Friendly City” Program using the World Health Organization’s

framework by marketing, establishing and facilitating Community Conversation

participants and hosts within Warren County.

• Assist college Professors with research projects to include caregiver stress

environment in long-term care.

Massey Springs Assisted and Independent Living 08/2012-04/2013

Dietary Cook, Activities, Community Tours

• Oversee dietary department and dining facility operations according to health

department and DAIL requirements.

• Provide customer service to residents and guests to include activities, community

tours and meal service.

Enterprise Rent-A-Car, Bowling Green, KY 05/2012-08/2012


• Marketing, Sales and Management Internship

Christian Care Communities, Bowling Green, KY 02/2012-05/2012

Nursing Facility, Intermediate Care, Personal Care, Independent Living

Dietary Cook and Aide

• Prepare all meals according to menu, diets, consistency restrictions and facility and

state policy.

Attic Angel Community (CCRC), Middleton, WI 06/2004-12/2011

Nursing Facility, Memory Care, Assisted Living, Independent Living

Receptionist, 06/2011-12/2011

Food Service, 06/2004-02/2011

• Complete projects for departments to include resident orientation packets and

provision of resident monthly calendars and menus.

• Worked in multiple capacities; waitress, dining room coordinator, hostess, food

service assistant, nutritional care assistant, cook, special functions assistant and

café coordinator.


St. Luke’s Lutheran Church, Middleton, WI 2004-2009

Youth Group Leader, Sunday school teacher, confirmation teacher, fair trade coffee


Southern Gerontological Society Annual Convention, Charlotte, NC


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