Customer Service Real Estate

Elizabeth G. Pino

** ********** ***** *****, ** *2656

Phone 619-***-**** . E-mail: *********@*******.***

OBJECTIVE

Continue to perform as a highly valuable asset within the

processing/operations dept. of SoCal Mortgage Company

WORK EXPERIENCE

Jan. 2011- July 2011 Bank of America Home Mortgage

Laguna Niguel, CA

Senior Loan Processor

. Process loans consistent with company policies, procedures

and regulatory requirements

. Obtain and review loan documentation to submit loan for

underwriting approval

. Provide excellent customer service with borrowers, loan

officers, escrow and title

. Verify that all underwriting conditions are approved to

submit loan for loan docs

. Responsible closing loans on time and meet company

deadlines

Aug. 2010 - Dec. 2010 Schools First Federal Credit Union

Tustin, CA

Loan Processor and Loan Servicing (Single Family)

. Obtain loan application and verify they meet lender's

policies, procedures and regulations

. Follow up with borrowers, escrow and title to compile loan

conditions

. Forward loan to underwriter for loan approval

. Acquire and verify all underwriting conditions received

and cleared to prepare loan docs

. Monitor closing dates and workflow of loans

. Supported the loan servicing department by sending out

Subordinations

Aug. 2001- Oct. 2008 Wachovia Mortgage, FSB/Income Property Division

San Diego, CA

(Formerly World Savings, FSB)

Costa Mesa, CA

Loan Processor (Multifamily)

. Receive loan applications, verify they meet lender's

standards, policies and regulations

. Order credit report, appraisal, escrow, title, insurance,

VOE and VOM

. Contact borrowers for additional documentation and provided

loan status

Submit loan to underwriting for loan approval

. Ensure underwriting conditions are received and cleared,

prepare loan for signing

Nov. 1998- Jul. 2001 World Savings, FSB/Multifamily Foreclosure

Department San Diego, CA

Office Administrator/Foreclosure Assistant

. Manage the office daily operations

. Responsible for managing all foreclosed documentation

. Arrange the maintenance & repairs on foreclosed properties

. Coordinate the closing of loans and produce monthly

financial reports

EDUCATION

1992-1997 Bachelor of Arts - Economics

San Diego State University

2000-2008 Notary Public

San Diego, CA

May 2014 FHA/VA Online Processing training class

Laguna Hills, CA

BILINGUAL English/Spanish

AWARDS/CERTIFICATES/TRAINING

*FHA/VA Online Loan Processing Certificate of Completion - FHA

Online University

Award received - 2006- Most Valuable Person - World Savings

Principles of Real Estate - Mesa College - San Diego

Principles of Appraisal - Mesa College - San Diego

Financial Real Estate - Mesa College - San Diego

PREVIOUS EMPLOYER REFERENCES PROVIDED UPON REQUEST

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