Customer Service High School

Peggy S. Van Huss

*** ********** **. * **** **

Bowmanville, ON L1C 4Y7

***********@*****.***

289-***-****

HIGHLIGHTS OF QUALIFICATIONS

• Dedicated team player who is flexible and gives 110%

• Professional customer service professional who believes the Customer experience comes first

• Works well under pressure with multiple demands, deadlines and crisis situations

• Proficient computer skills including Microsoft Office, internet, email and other software

• Willing to work evenings and weekends

EMPLOYMENT HISTORY:

Emergency Medical Dispatcher Minacs Oshawa, ON 2007 - 2013

• Emergency Medical Dispatch provided Subscribers assistance in extremely difficult

situations

• APCO trained, First Aid CPR level C

• On a regular basis was involved in side by side training of new employees, helping them

learn various methods and handling customers.

• Strong ability to keep calm in stressful situations

• Provided pre-arrival medical instructions

Cashier/accounting office Wal-Mart Oshawa, ON 2006-2007

• Customer Service, deposits, prepared registers for the next business day,

• Prepared cash floats for managers, balanced and input numbers into computer

• Assisted with training new employees

Customer Service ASI, Inc. SD, USA 2003 - 2004

• A company owned by GE, who specialized in sales of service contracts on various brands of

appliances in a call centre environment

• Responsible for handling and logging 20-40 calls per hour from customers requiring service

on their appliances.

• Handling dissatisfied customers, calming them and helping them take care of their needs.

• On a regular basis was involved in side by side training with new employees, helping them

learn various methods of handling customers

Receptionist Anderson Information SD USA 2003-2003

• Responsible for multi-line phone system

• Taking and distributing messages to appropriate person

• Handling walk in clients

• Responsible for all copying, faxes and general paperwork for firm

• Processing incoming and outgoing mail

EDUCATION

Cosmetologist The Head Shed Belle Fourche SD USA 1996-1998

High School Diploma Belle Fourche High School Belle Fourche SD USA 1986-1989

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