Project Manager High School

Lisa Banks

*** *. **** ****** **********, Pa. ***04

Mobile: 717-***-**** Email: ********@*****.***

Objective:

To obtain a position within the Information Technology - Project Management Channel with opportunities for advancement based

on education, knowledge, responsibility and successful project completion skills. Interests include but are not limited to

Information Technology, Telecommunications, Desktop, IT Software & Hardware installation, troubleshooting, service, security

and maintenance.

Experience:

March 2012 – April 2013

NAM Siemens Enterprise Communications, Inc. Harrisburg, Pa

Supervisor: Richard Jackson ph: 240-***-****

Project Manager Managed Services - Siemens Enterprise Communications, Inc.

Lead and managed projects according to the desired quality and customer satisfaction. Open to explore new and beneficial

opportunities in acquisitions as well as special projects coordination & realization phase, national or international. Professional

Goal: project completion health 89-94 % on time and within budget.

Key success factors:

• Customer contact for all matters related to the execution of the project; Management of customer

expectations, responsible for the strategic and operational implementation of customer requirements; Staffing

of the delivery team

• Delivering draft and detailed project plans & quotes; negotiations; Managing add, move, change & claim

requests

• Manage required reviews, e.g. solution architecture review; Delivering initial and final project acceptance;

Ensuring continuity to maintenance and customer handover; Managing operational matters with 3rd party

suppliers; Risk management; Account Manager and Solution Architect

• Defines work flows and processes, jobs, and reporting relationships; makes decisions on business operations

that can have a moderate to high level of impact; develops departmental budgets and business plans for

functional areas; Identifies resource needs and may develop justification

• Troubleshoots and resolves complex problems and develops strategic plans

• Consistency in communicating how follow up will be conducted

• Maintain up-to-date knowledge of tools and processes

• Write Effective and comprehensive correspondence including monthly service reviews and RCAs

• Manage Special Projects that fall outside or contractual agreement with customer by applying the principles

of ITIL

Feb 2011 – Sept 2011

DHS-FEMA MERS/Alutiiq 3SG Frederick, MD

Supervisor: Enoch Pak ph: 301- 875- 4807

Telecommunications Specialist

Department of Homeland Security – FEMA Mobile Emergency Response Support (DHS-FEMA MERS/Contractor) Make

available Telecommunications solutions which include but are not limited to: Ku-band Satellite, International Maritime Satellite

(INMARSAT), American Mobile Satellite Corporation (AMSC) each system provides immediate single voice channel

capabilities, High Frequency (HF) to communicate with Federal, State, and local emergency centers via the FEMA National

Radio Network and FEMA Regional Radio Network and Very High Frequency (VHF) and Ultra High Frequency (UHF) for local

radio communications when requested. Allowing Telecommunications access to areas that have been hit by Disaster, using a

variety of communications transmission systems such as satellite, high frequency, and microwave line-of-sight (LOS)

interconnected by fiber optic cables to voice and data switches, local area networks, and desktop devices such as personal

computers and telephones to assist Disaster Recovery.

Jan 2007 – Feb 2011

Pa State Police Harrisburg, Pa. 17112

Supervisor: Shelia Edmondson ph: 717-***-****

Telecommunications Specialist II

Responsible for ensuring the Telecommunication Project requirements of the Pennsylvania State Police (PSP) remain fully

operational. These responsibilities include Personal Management, Implementation, Configuration, Testing, Troubleshooting and

Maintenance of all Telecommunication Network Services belonging to PSP. Responsible for the Critical Focal Point of Level 2

Technical Services Division (TSD) Support Telephone Section by providing Technical training assistance, consultations and

recommendations to new or less experienced co-workers. Responsible for monitoring PSP Telephone Network Systems:

Consolidated Distribution Centers for Public Safety including P25 Implementation, Centrex, Digital and Voice & Video

Conferencing access of PSP employees to intercede and prevent system abnormalities which may become detrimental to major

program areas throughout the Commonwealth of Pa. Verify and schedule upgrades to the land line communications, wireless

communications and other compatible hardware equipment. Also review and prepare policies, standards, procedures, budgets and

regulations to help PSP Customers, PSP Employees and Business Partners to carry out assignments independently.

Key success factors & projects:

• Consolidated Distribution Centers for Public Safety add, moves and change management

• Add, Move and Change Management of local and remote PSP sites

• PSP Lead Project Manager for the 10 initial Casino sites throughout Pa; pr-construction thru Grand Opening.

Overseeing PSP telecommunication & security needs and requirements.

• PSP Lead Project Manager for the 2011 Inauguration of Governor; pr-construction thru to Event. Overseeing PSP

telecommunication & security needs and requirements.

• PSP Project Wireless Coordinator for the 2008 NGA Centennial Meeting in Philadelphia, Pa

• PSP New Driver Training Complex w/5 mile track

• Project Driven Assignment

Telecom Change Management, UMTS, LTE, Wireless P25/E911 Consolidated Distribution Centers (Harrisburg and Norristown),

Telecom Adds, Moves and Changes, UMTS Jobs, LTE Jobs, New Site Project Management Jobs, Wireless Project Management

Jobs, Radio Frequency UHF & VHF, Vendor Management, 2G, 3G, 4G, Third Generation Wireless Jobs.

January 2005 – January 2007

Dept. Of General Services Harrisburg, Pa.

Supervisor: John Prim ph: 717-***-****

Telecommunications Specialist I

Independently research and report Analytical Management of Agency Telecommunication Services and Expenditures for the

Dept. of General Services (DGS). Responsibilities include the Conducting On Site Project Surveys & Inspections for the

Telecommunication Services Hardware and Software resources belonging to DGS. Responsible for training assistance,

consultations and recommendations to Agency employees as it pertains to land line communications, wireless communications,

software and other compatible hardware equipment required to complete DGS mission throughout the Commonwealth.

March 2001 - January 2005

Dept of Public Welfare Harrisburg, Pa.

Supervisor: Alicia Foy ph: 717-***-****

IT Generalist I

Responsible for performing a combination of Information Technology Project Management in the following areas Applications

Development, Business Process Development, Networking, Support and Administrative Services. Work includes: design,

acquisition, installation, operation and maintenance of interconnected network installations providing information technology

support to DPW clients and coordination of telephony design, programming database software and End User training.

Education:

1979 – 1983 Harrisburg High School John Harris Campus Harrisburg, Pa

High School Diploma

Sept 1983 – June 1985 Shippensburg University Shippensburg, Pa

Concentration – Medical Technology

Jan 1986 – June 1987 Temple University Philadelphia, Pa

Concentration – Chemistry

Jan 1988 – June 1988 United States Army USA

Signal Technology

Node Center Technician/Repairer Mobile Subscriber Equipment

Skills, Achievements and Qualifications:

Leadership Development Institute Penn State Harrisburg Graduated June 2004

Received “Certificate of Special Recognition” from the Honorable Tim Holden Member of Congress

Incident Information Management System (IIMS)

Consolidated Dispatch Centers

Centrex, Digital, Wireless and VoIP Communications

PBX

Small Key Systems

Zetron Technology (E911)

E911 (NG)

County/PSAP

Services (all LEC, CLEC, and AT&T service including Business Direct)

Video Conferencing

Project Management of Pa Casino/Gaming Construction and Opening

Wireless Service Implementation

Patch Management Server to support network.

Troubleshoot and service computers, telephones and wireless devices.

Assist Deployment/Implementation new hardware/software.

Maintain System Equipment Inventory.

Installation, Deployment, Implementation of Agency PCs and printers, faxes.

Installation, Deployment, Implementation of Agency Telephone Systems: Analog, Digital, Wireless and VoIP

Resolve PC & Network interface problems.

Ability to work within a group or independently.

Provide Technical Training to End Users.

After-Hours Support

US Army Veteran

National Defense Service Medal

Army Achievement Medal

Army Good Conduct Medal

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