Customer Service Representative

STEFANIA KOUFALIS

**** ***** ***** ** #**** Katy, TX 77450 • 713-***-**** • *************@*****.***

Objective

Apply myself in a career field that enables me to efficiently & accurately handle business inquiries with adept communication

skills.

PROFESSIONAL EXPERIENCE

Empyrean Benefit Solutions • Houston, TX • September 2013- Present

Customer Service Representative

Customer Service Representative for 15 major corporations and their employees. Answered questions involving healthcare, FSA

and other benefits. Assisted in educating the participants how to enroll in their benefits. Manage case loads.. Implement the

knowledge base, in which we hold all training tools for clients. Worked with SalesForce,, WEBCOBRA, ESS (employee self-

service) and WEBSITE ALIVE. Worked with GENYSYS. HIPAA Certified.

Sunglass Hut • Katy, Tx • December 2011 – March 2013

Grew from sales associate to store manager in 6 months. Managed daily sales tracking. Ensured accurate presentation of in-store

marketing. Managed payroll & employee shift schedule. Provided staff training. Achieved million dollar sales in 3 store

locations. Developed new clientele program. Planned in-store events. Effectively serviced customers with problems regarding

transactions. Ensured daily revenue was accurate and accounted for.

Kolache Factory • Katy, TX • June 2009 - November 2011

Receptionist

Customer service; answering phones & directing business phone. Management and upkeep of Data Entry. Organizing & filing

extensive company documentation. Relayed messages and referred customers wherever necessary.

Enpro Distributing • Houston, TX • April 2006 – June 2009

Customer Service Representative

Sales order processing. Answered and made phone calls to clients to follow up on orders. Filing documentation of orders &

sensitive client information. Provided clients with accurate information of products & assisted with their order.

EDUCATION

High School Diploma • Cypress Falls High School • Houston, TX • Aug 2000 – May 2004

Fashion Design Bachelors • Art Institute of Houston • Houston, TX • June 2009 – June 2011

REFERENCES

Leonard Hanham 281-***-****, Enpro Distributing

Rebecca Smith 281-***-****, Kolache Factory

Chase Hayes 512-***-****, Sunglass Hut

Iris Williams 313-***-****, Empyrean Benefits

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