Customer Service Representative
Resume:
Grace Finnigan
London ON, N5Y 3E4 *****.********@************.***
CAREER OBJECTIVE
To obtain a position as a full/part time employee
SKILLS / QUALIFICATIONS
Outstanding ability to listen actively to clients, and respond to their needs in a timely and
effective manner
Professional demeanor and attentive to detail
Excellent customer service 6+ years
Outstanding communication skills
Highly organized and exceptional planning skills
Self- motivated, hardworking and achievement oriented
Knowledge with Windows XP, trained in Microsoft Word, Excel, PowerPoint, Outlook
EDUCATION
Physiotherapy Assistant/ Occupational Therapy Assistant Diploma Program
triOS College, London, Ontario 2013
Areas of Study Included:
Physiotherapy Terminology Basic Patient Care Techniques
Human Anatomy, Physiology & Developmental Psychology and
Diseases/Disorders Functional Development
PTA Administration & Program PTA Therapeutic Techniques
Support;
Group Intervention in Occupational
Mental Health, Illness & Disability
Therapy Fitness and Wellness
Grace Finnigan
812-520 Mornington Ave,
London ON, N5Y 3E4 *****.********@************.***
PROFESSIONAL EXPERIENCE
Bayshore Home Health
University and Victoria Hospital London, Ontario 2012-2013
OCP Observational Care Provider
Watching over clients that just had surgery
Watching Formed and unformed clients
Covering breaks
TIM HORTON’S London, Ontario 2010-2012
Supervisor/Trainer/Storefront 2006-2009
Training new staff
Cleaning duties: tables, floors, dishes, washrooms
Health and Safety Representative
Ability to effectively listen to customers
Worked well in teams as well as alone while maintaining a safe and clean working environment
RICHMOND WOODS RETIREMENT HOME London, Ontario
2011
Food Server
Assisting elderly to tables and placing orders for their meals
Making sure dietary needs are meet and maintained for each client
Serving meals
Cleaning and re-setting tables
STREAM GLOBAL SERVICES London, Ontario 2010-2011
Customer Service Representative
DAIRY QUEEN London, Ontario 2009-2010
Storefront
INTERNSHIP
PARKWOOD HOSPITAL London, Ontario December 2013-March 2014
Grace Finnigan
812-520 Mornington Ave,
London ON, N5Y 3E4 *****.********@************.***
Physiotherapy Assistant/ Occupational Therapy Assistant Student
Worked under supervision of a PTA/OTA
Helped clients with exercises
Helped clients improve activities of daily living
HANDS OF HEALTH AND WELLNESS CENTER London, Ontario March 2014
Physiotherapy Assistant Student
VOLUNTEER
BOYS AND GIRLS CLUB London, Ontario 2012-2013
Fitness Organizer
Organized different fitness ideas for ages 7 to 11
Time and chart information for children
Maintain and Supervise groups of 10 or more
CERTIFICATIONS
WHMIS Certificate
Parkwood Hospital December 2013
Tim Horton’s, London Ontario Mach 2011
Frist Aid/CPR Certificate
Red Cross, London, Ontario December 2012
Grace Finnigan
812-520 Mornington Ave,
London ON, N5Y 3E4 *****.********@************.***
St. Johns Ambulance, London, Ontario March 2012
Ladder Safety Training
Tim Horton’s, London, Ontario March 2012
REFERENCES
References available by request
Contact this candidate