Customer Service Quality Assurance

Chris Campbell

Quality Assurance Officer

Hamilton, ON

*****.*.********@*******.*** - 289-***-****

Obtain a position as an Office Assistant, Administrative Assistant, or Office Clerk with a growth-oriented firm

that will allow me to utilize my knowledge and experience to improve processes and increase productivity.

WORK EXPERIENCE

Quality Assurance Officer

T. LITZEN SPORTS - Dundas, ON - November 2011 to January 2012

Responsible for ensuring that all products met Quality Standards and that product handling was compliant

with SOPs.

• Coordinated the loading of Full Truckload (TL) and Less-than-Truckload (LTL) shipments with network of

contract carriers.

• Managed carrier accounts and negotiated motor freight carriage contracts.

Order Picker

OLYMPIA TILE - Ottawa, ON - April 2011 to August 2011

OTTAWA, ON

Order Picker (Apr 2011 - Aug 2011)

A pivotal member of the warehouse management team working in a fast-paced and dynamic environment.

• Provided exceptional customer service, interfacing with contract accounts and general members of the public.

• Coordinated a complete audit of inventory and identified faults in the existing inventory process, reducing

overall stock shrink. Worked with management to find efficiencies and lower overall TCO.

• Assisted with order picking and loading of delivery vehicles.

Stock Clerk/Cash Associate

ZELLERS - Hamilton, ON - October 2010 to November 2010

Received product and ensured current shelf stock levels. Assembled and placed product displays as per

provided plans.

• Assisted customers with purchases and operated POS terminals.

Roofer/General Contractor

FRIEND'S RENOVATIONS - June 2006 to 2010

Installation of shingles and engineered siding as per local municipal code.

• General labour and site cleanup.

EDUCATION

Electrical Engineering

ALGONQUIN COLLEGE

September 2011 to January 2012

General Arts and Science

NIAGARA COLLEGE CANADA

September 2009 to April 2010

CATHEDRAL HIGH SCHOOL - Hamilton, ON

ADDITIONAL INFORMATION

• A self-motivated, hardworking and resourceful individual with strong analytical, investigative, technical

problem solving, decision making, interpersonal and communication skills.

• Ability to conduct detailed research, interpret results, and produce comprehensive written reports.

• Solid knowledge of the Microsoft Office product suite and Windows 7.

Contact this candidate