Customer Service Mechanical Engineering

Location:

Kitchener, ON, Canada

Posted:

July 02, 2014

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Resume:

MISS. FRANCES LACKEY

*** ******* *****, *********, ******* 519-***-****

**********@*****.**

Profile

Dedicated Buyer with excellent attention to detail, financial reporting and

customer service skills demonstrated by 5 years

of experience.

Areas of Expertise

Excellent communication and interpersonal skills Work well as a team

member as well as an individual

Experienced in customer service contributor

Proficient in SAP, Enovia and Microsoft Office Able to multi task

in a faced paced environment with

Detail oriented minimal supervision

Can accept change Respect and understand the importance of

Highly organized and motivated confidentiality

Professional Experience

Tooling Coordinator/MRO Buyer Mechanical Engineering 04/2008 to 06/2014

BlackBerry/Research In Motion Waterloo, ON

Responsible for the acquisitions of commodities, equipment Mass

Production and Prototype tools, liabilities, tool

changes, office equipment, hardware, software, lab supplies and

services, as well as Tooling Capacity and Planning

Run monthly financial reports that monitor past, current, and upcoming

spends and trends, which is used for

budgeting by Senior Executives.

Establish the priorities of requisitions based on requester urgency,

supply and demand ensuring high priority

requisitions are processed immediately and others are completed within

48 hours.

Ensure data integrity within the SAP ERP system and Enovia.

Action RMA's from suppliers and Non-Conformance reports in a timely

manner.

Liaison with suppliers via email, conference calls to ensure RFQ

accuracy regarding pricing and warranty

expectations.

Liaison with finance and other groups to ensure that signing

authorization limits are enforced.

Maintain records in accordance with established policies and

procedures and audit guidelines/SOX

requirements

Review and recommend opportunities for spend consolidation and cost

savings opportunities,

Manage VMI (Vendor Managed Inventory) program for consumables.

Client Support/Customer Master Representative 08/2001 to 04/2008

Research In Motion Waterloo, ON

Responsible to entering orders into SAP for payment processing and

shipment.

Provided world class customer service via an incoming call queue in a

24/7 calls center as well as outgoing

calls, and email communications with clients and carriers.

Email and phone support with direct customers for billing inquiries,

account changes, service activations and

deactivations, as well as warranty and out of warranty repairs and

returns

Responsible for customer account creations, deletions and changes,

including corporate, personal and carrier

accounts.

Account manager and contact for all billing related inquiries for tax

exempt customers which included

government, nonprofit and charity organizations.

Emergency Road Service Call Receiver and Dispatcher 10/1997 to 09/2001

CAA Mid-Western Ontario Kitchener, ON

Answered incoming calls from stranded motorists, determined their

location, vehicle information, along with the

reason for the call in a timely matter.

Answered incoming calls from Emergency personnel due to accidents

Ability to calm panicked people and still be affective at getting the

accurate information needed.

Dispatch the closest truck to the call in under 60 seconds of

receiving the information from the call receiver.

Answer incoming communications via radio, computer as well as phone.

Prioritize emergency calls to ensure services were on scene within 20

minutes of the call being received.

Clear calls accurately to ensure correct payment for the driver as

well as the membership fee.

Education

General Arts Program 1997

Conestoga College Kitchener, ON, Canada

One Semester of the General Arts Program

Diploma 1995

Forest Heights Collegiate Institute Kitchener, ON, Canada

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