Customer Service Project Manager

Meera Raveendran

Toronto, Ontario ***- ***- **** *******@*****.***

OBJECTIVE

To obtain a junior project manager position within the health industry and to contribute to

the success of the company

QUALIFICATIONS

Over 4 years of health and wellness experience with specialization in the social

determinants of health and weight management

Exceptional verbal, written, and interpersonal skills

Project Management experience in Quality and Risk Control, Procurement and

Contract Management, and Project Management Office developed through

acadamia

Fast learner and detailed oriented with excellent ability to train, lead and educate

project team members on subject matter with minimal supervision

Competent in MS Office 2013 including Word, Excel, Power point, Publisher and

Project

RELEVANT SKILLS AND EXPERIENCE

Project Management Intern

Spectrum Health Care, Toronto May 2014- Present

Responsible for the Planning and Implementation of an eLibrary system

Updating and revising health and safety manuals using MS Publisher

Monitoring and Controlling virtual meetings with the utilization of a

communication plan

Responsible for researching competitors' internal and field staff wages and

integrating cost-effective solutions by developing a competitive grid using MS

Excel

Health Service Consultant/ Laser Technician

Zerona Canada, Toronto November 2011-January 2013

Managed and operated Centre administration including checking in of appoints,

cashing out of clients, daily reporting, inventory, and staff schedules

Demonstrated excellent customer service and care while performing treatments

enabling clients to upgrade their packaged deals

Developed exceptional sales experience through performing consultations with a

33% closing ratio

Maintained patient files in accordance with rules as provided by the company and

according to medical legal protocol and the Privacy Act.

VOLUNTEER EXPERIENCE

Peer Mentor for Nutritional Health

Health and Wellness Centre at U of T Scarborough, Toronto September 2010- April 2011

Organized events and seminars on food and nutrition to promote healthy living to

students

Conducted one-on-one consultations with students to help them improve their

meal plans and advised them to make more health conscious decisions

Attended weekly meetings with the team and brainstormed for more creative and

innovative ideas to adhere to the entire student population

Program Coordinator for South Asian Cultural Events

Seven Oaks Senior Home, Toronto September 2009- August 2011

Responsible for organizing cultural programs once a month to ensure patient

satisfaction and happiness

Ushered Seniors with wheelchairs from their rooms to the auditorium to ensure

patient safety

Responsible for providing refreshments and serving the food to the elderly with

polite and proper etiquette

Utilized public speaking skills by giving speeches about the Hindu culture or on

the festival celebrated

EDUCATION

Post-Graduate Diploma; Project Management with Internship

Centennial College at Progress Campus, Toronto September 2013-August 2014

Honours Bachelor of Arts; Double Major in Health Studies and Political Science

University of Toronto at Scarborough, Toronto September 2007- August 2011

AWARDS/CERTIFICATION

Personal Training Specialist: Canfitpro- Canadian Fitness Professionals, License

201*-****** July

2013-present

Certificate of Recognition for Nutritional Health Peer of the Year for being the most

valuable peer 2011

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate