Customer Service High School

O LIVIA S MITH

**** ******** **. ******, ** ***** 512-***-**** **************@*****.***

Qualifications

L A B S K I L L S : 6 & 12 Lead EKG, ACE Wrap Techniques, Capillary Puncture, Cultures, Ear &

Eye Irrigation, EKG Mounting & Evaluation, Finger Splints, Glucose Testing,

ID, SC, IM Injections, Peak Flow, Phlebotomy, Specimen Collection &

Processing, Suture & Staple Removal, Triage Trained, Urinalysis, Venipuncture

(Butterfly, Syringe, Vacutainer), Vision Exam, Vital Signs

CLINICAL: Blood Cultures, HCG Serum/Urine, Influenza A & B, Occult Blood, RSV, Strep

Test, Type & Screen

OFFICE: CPT Coding,, Medical Software Training / Med iSOFT, Medical Terminology,

MS Office (Access, Excel, Outlook, PowerPoint, Word), Patient Charting &

Scheduling, Rx Abbreviations

E XPERI ENCE

Children’s Courtya rd, Austin, TX (February 2013, present)

Provided customer service and assisted with conflict resolution

Maintain a clean and orderly environment

Assist the lead infant teacher

S UBWAY, Brenham, TX (June, 2012 - November 2012)

Provided customer service and assisted with conflict resolution, maintain a clean

and orderly environment

Operated a POS (Point of Sale System)

D E L L (Magg rabbit), Austin, TX (July 2011, August 2011)

Worked an assembly line

Maintained a neat and orderly work area

SETON H EART I NST I T U T E, Austin, TX (March 2011, June 2011)

Filed back loose charts as well as pull charts as needed

Made sure that all loose filing was filed back

Faxed all releases to the correct provider for the patients

AUST I N PAI N ASSOC IATES, Austin, TX (February 2011)

Room patients, Specimen Collection, vital signs, temperature

Patients health histories by collecting information such as surgeries, medications,

and overall health

Sanitize and stock patients rooms and facility

T I NSELTOWN 20, Pflugerville, TX (May 2008, February 2011)

Provided customer service and assisted with conflict resolution, maintain a clean

and orderly environment

Operated a POS (Point of Sale System), prepared and delivery of all concessions

E DUCATI ON

M E D I C A L A S S I S TA N T P R O G R A M : S OUTHERN C A R E E R S I N S T I T U T E, Austin, TX (Completion

February, 2011)

Coursework including: Understanding of body systems and disease processes, phlebotomy,

vital signs, asepsis procedures, instrument sterilization, hematocrit, blood glucose readings,

EKG, urinalysis, cryotherapy/thermotherapy, nutrition, patient interview techniques and

examination assistance, basic pharmacology and drug calculations, injections, first aid and

AHA CPR/AED certification, OSHA Trained; HIPPA Aware, BLS Certified (AHA)

GENERAL COURSE WORK:

Penn Foster Career School, Scranton, PA (June 2013, Present)

Blinn Junior College, Brenham, TX (August 2011, November 2012)

MANOR HIGH SCHOOL, Manor TX (Graduated June, 2009)

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