Customer Service Sales

ZHEN DAI

** ******** ****, ******** ****, ON L*B 4A5

Tel: 647-***-**** Email: ********@*****.***

SUMMARY

Over 3 years of experience encompassing sales, customer service, financial investment, and

instruction combined with a BA in Finance and Economics and a solid background in

International Business and Mechanical Engineering. Skilled in providing frontline customer

service while representing the best interest of an organization; working within various financial

systems, analyzing and recording business transactions, and producing reports; and managing

office operations to ensure a high level of operational efficiency. Proven ability to adapt quickly

to new environments, handle an increasing amount of workload, and deliver outstanding work

performance. Awarded team bonus for achieving outstanding sales.

A people-oriented team player with a positive and professional attitude together with a highly

organized, detail-oriented, and efficient approach to completing tasks. Enjoy working on new

projects and challenging assignments, and contributing to the achievement of business strategy,

goals, and objectives.

RELEVANT EXPERIENCE

Real Estate Sales Representative – PEACELAND REALTY, Toronto, ON Oct 2013 - Present

• Successfully developed relationships with clients through meetings, telephone calls, and

emails

• Meeting clients to know what kind of properties they are seeking

• Provide legal, economic and market advice to prospective clients

• Maintaining and liaising with lenders, home inspectors and clients to encourage returning

business

• Analyze market trends to determine competitive market prices

• Increased sales revenue for the 2013 financial year

Sales Support Clerk - WEIERDA STEEL PIPE CO., LTD, Weifang, CN May 2012 - Aug 2012

• Functioned productively as part of team researching online and identifying potential customers and

preparing suitable information to assist in the sales process

• Responded in a courteous and professional manner to existing customers; provided price quotations

and researched and resolved outstanding issues by working with members of the Sales and

Administrative team

• Developed and maintained a positive and friendly attitude towards customers and fellow team

members while contributing to a positive and productive work environment

• Followed through to ensure orders were completed on time and to the customer’s satisfaction

• Prepared invoice, letters of credit and other documents for shipping and account transaction

• Updated data in the computer system, maintained a well-organized customer files and performed

general office tasks to ensure operational efficiency

• Prepared monthly sales and other reports for senior management

GED Preparation Tutor, Volunteer - FRONTIER COLLEGE, London, ON Oct 2011 -

Mar 2012

• Communicated and assisted youth who dropped out of high school to prepare for the GED

test

• Encouraged youth success by providing instruction, and guidance and by being a positive

role model to encourage the pursuit of their education

Investment Portfolio Assistant - QILU SECURITIES, Weifang, CN May 2009 -

Mar 2010

• Planned, developed and implemented an investment strategy to meet the financial goals of

the client while maintaining and acceptable level of risk tolerance; presented investment

strategies to clients; completed all tasks under the guidance of an experienced Investment

Broker

• Conducted thorough research on various companies analyzing their financial report, P/E

Ratio, cash flow, expectation of policy change, and other relevant factors prior to selected

stocks for the portfolio; used an online stock trading system

• Managed a RMB 1 million investment portfolio on the Shanghai Stock Exchange

demonstrating sound understanding of investment management, finance, economics and

general business

• Provided outstanding customer service using excellent communication, relationship

building and client services skills

• Generated an 8% profit in the first month, and successfully protected the capital during the

market downturn of 30%

Sales & Customer Service Representative - HAIER, China Jun 2007 -

May 2008

● Engaged customers through smiles and greetings, offering product information,

providing suggestions and demonstrating products to meet their needs; followed through

effectively to secure their commitment to buy and close the sale

● Functioned in a positive and energetic team environment with a strong focus on sales and

customer satisfaction

● The team generated an average sales of nine washing machines per day and up to 32 in

one day; the team was awarded a monetary bonus equal to monthly wage

EDUCATION & PROFESSIONAL DEVELOPMENT

WESTERN UNIVERSITY, London, ON 2011 - 2013

BA in Finance and Economics, GPA 3.8+

CONCORDIA UNIVERSITY, Montréal, QC 2010 - 2011

International Business (John Molson School of Business) - 1 year, GPA 3.89

WUHAN UNIVERSITY OF TECHNOLOGY - Wuhan, CN

Mechanical Engineering - Completed three years of the four year program

COMPUTER SKILLS

● AutoCAD, and popular computer applications used on MAC and PC, including

Microsoft Word, Excel and PowerPoint, as well as Internet research and communication

tools

SELECTED AREAS OF KNOWLEDGE, SKILLS ACQUIRED

Economics & Finance

● Passed the Canadian Securities Course

● Financial Markets – The Canadian and international financial systems with a focus on the

theory of financial markets and their interaction with the firm sector; covered areas such

as risk and portfolio balance, the capital asset pricing model, the term structure of interest

rates, and international financial and foreign exchange markets

● Investment and Financial Markets - Investment strategies and financial markets with an

emphasis on the Canadian Financial System, the workings of asset markets and tools of

asset valuation with asset classes such as fixed-income, securities, stocks, and derivatives

● Monetary Economics - The monetary theory and its applications, the demand for money,

the supply of money, Canadian financial institutions, the Bank of Canada and the

monetary policy

● Time Series Analysis and Forecasting - Econometrics models and techniques used in

modern time series econometrics; covered uni-route test, integration, co-integration, and

forecasting

● International Finance - Examined foreign exchange markets and countries' policies

towards balance of payments adjustment, including balance of payments accounting,

alternative exchange rate regimes, currency markets and hedging, balance of payments

adjustment issues, international investment, international liquidity, and the third world

debt crisis

● Microeconomics - Imperfectly competitive markets and the markets for factors of

production; game theory, general equilibrium and welfare economics; dealt with

contemporary microeconomic policy issues of the Canadian economy, including

industrial and environmental regulation, trade policy, public finance and labour markets

● Macroeconomics - Determination of national income and price level; microeconomic

foundations of macroeconomics (Keynesian and modern viewpoints); demand for

money; and inflation

● Industrial Economics - The behavior of firms, market structures, and economic

performance, including: how firms compete, the role of entry barriers, innovation and

competitiveness, trade and industrial policies, economic regulation & de-regulation,

public enterprise & competition

Business

● International Trade - Examined why nations trade, the gains from trade, the pattern of

trade, and the causes and consequences of various restrictions on trade such as tariffs,

quotas, and voluntary export restraints; covered foreign investment and the multinational

enterprise

● Corporate Finance - The theories, applications, and financial tools used in a corporate

financial environment, the use of financial information as an aid to making financial

decisions; the impact of interest rates, taxation, dividends, cash flow, and other business

considerations on financial decision making and the role of financial institutions &

regulations in corporate management

● Business Law - The Canada's legal system and the legal principles that govern business

relations; examined the legal principles pertaining to contracts, torts, agency,

employment, negotiable instruments, debt collection, business ownership, and consumer

protection

AWARDS & EXTRACURRICULAR ACTIVITIES

● Awarded scholarship for academic performance in Western University

● Won third place in L’Allicance Française, and met the best record for entry-level students

by assembling and leading a team in the creativity competition

● Organized a trip to Ottawa for thousands of students while attending Concordia

University

REFERENCES

● Available upon request

Contact this candidate