Project Manager Medical

Daniel M. Vieu

* ****** **** ( Franklin, MA ***38 ( (c) 508-***-**** (

**********@*****.***

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Professional Profile

Director

Senior IT Director with twenty plus years of experience in information

technology in the fields of Heath Care, financial systems, 3rd party

service and ASP organizations. A Director that has a track record of

completing projects as planned on time and under budget. An executive that

introduces cost reduction initiatives that enable savings while ensuring

the highest and most efficient levels of system performance. Support

specialist who meticulously studies customers' and clients' needs in order

to translate them into effective solutions that improve efficiency and

reduces cost. A strategic planner with the background and experience to

ensure an IT department stays on the cutting edge of technology while

providing the highest level of customer support.

Career Highlights

. Proposed, budgeted and created an IT department that included a help

desk, network and system support staff. Personally hired all IT staff

while creating policies and procedures to guide the department.

(Harbor Medical Associates)

. Created and implemented a two year software, hardware and network

infrastructure upgrade project. (Harbor Medical Associates)

. Implemented a hardware lifecycle policy to ensure optimal performance

of the network infrastructure. (Harbor Medical Associates)

. Created a five year strategic plan that included the creation of an in-

house data center that saved over $200,000 per year in colocation

fees. (Harbor Medical Associates )

. Introduced infrastructure troubleshooting procedures to quickly

determine the root cause of application performance issues for remote

clients. (Partners Health Care)

. Proposed, budgeted and created an IT department that included a help

desk, network and system support staff. Personally hired all IT staff

while creating policies and procedures to guide the department.

(Hampden County Physicians)

. Created and successfully implemented plan to build network and server

infrastructure connecting sixteen remote sites. (Hampden County

Physicians)

. Proposed, budgeted and created data center. (Hampden County

Physicians)

Core Competencies

Support Specialist Project Management Quality Assurance

Team-Building Technical Expertise Strategic Planning

System Installation Network Administration Cost Reduction

Initiatives

Professional Experience

Harbor Medical Associates - Weymouth MA

April 2011 to Present

Multi-Specialty Physician owned HealthCare Provider

Director of IT

Directed all IT related activities for an in-house 22 site/suite Multi-

Specialty HealthCare Organization as well as 3rd party MSO support for IT

Services

. Created IT Department saving $40,000 per year by eliminating 3rd party

support contracts

. Upgraded 10 separate and independent phones systems to a centralized

VOIP system

. Contracted with several other medical centers to manage their IT

support services

. Manage yearly budget of approximately $1.2 million

. Manage/supervise five direct reports that include Help Desk staff,

Network Administrator and System Administrator

. Co-manage four member EHR application support team

Partners HealthCare - Wellesley MA June 2008 to April 2011

Electronic Medical Records Application Service Provider

Senior LMR Technical Lead

Worked with LMR Team to investigate and resolve performance issues for

clients subscribing to LMR application.

. Analyzed and identified problems on various clients network.

. Provided clients with recommendations on how to improve the

performance of their networks.

. Researched performance issues on server side of application.

. Generated and analyzed performance reports on server and client side

of application.

. Developed and initiated performance bench marks from device to server

. Developed testing procedures to identify and resolve performance

issues

Hampden County Physicians - Springfield MA May 2001 to June 2008

Doctor's non-profit group practicing in multiple medical centers

Director of IT

Worked with CEO and Vice President of Operations to plan and implement all

IT-related services for a group of sixteen medical centers on a limited IT

budget. Held responsibility for Network Administrator and HIPAA security

officer functions. Created IT department to support a wide area network of

sixteen sites with three hundred users.

. Designed and built wide area network consisting of sixteen medical

centers

. Educated employees and implemented policy to meet federal regulations

regarding HIPAA. Aligned company with new federal laws.

. Upgraded entire network from a frame relay system to a point-to-point

system. Saved $40K per year on circuit costs and improved network

speed.

. Managed Help Desk staff

Practicare - Windsor CT 1999 to 2001

Application service provider for medical centers

IT Manager

Directed Help Desk, On-Site Support, and Network Administration for

Application Service Provider Clients in Massachusetts and Connecticut.

. Served as technical liaison to upper management of Application Service

Provider Clients. Apprised upper management of clients on progress and

status of system. Met with them regularly to ensure their needs were

being addressed satisfactorily.

. Created Help Desk, which enabled company to provide technical support

to clients who signed up for ASP services.

. Spearheaded phase out of company by assisting clients in the

conversion to new systems as operations shut down. Protected the

company from lawsuits by providing clients with solutions that avoided

computer and system down-time.

Dow Jones - Chicopee MA 1985 to 1999

$900M newspaper publisher and provider of 3rd-party service contracts and

stock market computer systems

Supervisor

Managed Field Service Department providing technical support and repair for

3rd-party customers in Massachusetts, Connecticut, Vermont, and New

Hampshire as well as in-house systems.

. Managed 3rd party on-site support for New England region.

. Project manager for installation of stock market analytics systems in

trading rooms throughout New England.

. Managed depot repair center for various 3rd party warranty contracts

Technical Skills

Networking: Wireless, Routers, Firewalls and Switches

Platforms/Operating Systems: Windows server 2008, Windows 7, Exchange 2010,

VOIP, Allscripts

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