Customer Service Manager

Muhammad Irfan

House # O*, Street # **, Survey # 90, Golden Town, Karachi.

Cell: 033*-******* Email:***.*****@*****.***

Nationality: Pakistani Date of Birth: Feb 13, 1989

Objective:

To develop my career as Professional that leads to the further growth in my professional skills and

personal satisfaction by utilizing my skills and ability to work for the growth of an organization

Academic Qualification:

S. No. Qualification Year

University Of Karachi.

2012

1 M.Sc in Biotechnology

2 2007

Higher Secondary School Certificate,Science-(Pre-Engineering)

3 2005

Secondary School Certificate–(Science)

Professional Experience:

May 2012 to present - As a Research Assistant

Dr. Panjwani Center for Molecular Medicine and Drug Research (PCMD)

Center for Bioequivalence Study and Bioassay Research (CBSBR)

Responsibilities

•

Study Execution:

•

To manage/ administrate the study execution in compliance with approved protocol, SOPs, QSPs

and all other applicable national and international regulatory requirements.

Documentation:

•

To prepare and to provide the study plan of clinical department to the R & D with all necessary

documentation required for the execution of the study/ research.

To prepare the entire study related document like CRF, consent form, SIS and general instructions.

To ensure complete and proper documentation according to the source data collected during the

study and handover the investigator’s file and CRF to manager R & D for report writing.

Subject Handling And Recruitment:

•

To plan and execute the recruitment campaigns of volunteers and their registration for the clinical

study.

To review and update the status of entire requirement for volunteer’s accommodation.

Material Handling:

•

To prepare blood samples and plasma samples code list according to protocol and study plan.

To ensure proper storage of the investigational drug during the clinical phase of the study and

provide its accountability to the regulatory and technical department.

To supervise the processing of blood samples, their storage and their transportation according to the

approved protocol and governing SOP’s.

October 2012 to December 2012 - As a Internee

CENTER OF BIOEQUIVALENCE STUDIES AND BIOASSAY RESEARCH,

(International Center For Chemical And Biological Sciences)

UNIVERSITY OF KARACHI.

Covering screening and recruitment.

Dosing and sample collection.

Processing and storage of samples.

Data Management, Study Monitoring.

Major Projects:

Bioequivalence Study on an Antibiotic drug for a national Pharmaceutical Organization.

October-November 2012.

Bioequivalence Study on an Antihypertensive drug for a national Pharmaceutical Organization.

November-December 2012.

Bioequivalence Study on an Antibiotic drug for a national Pharmaceutical Organization.

June-July 2013.

Bioequivalence Study on an Antihypertensive drug for a national Pharmaceutical Organization.

June-July 2013.

Bioequivalence Study on an Antagonist drug for a national Pharmaceutical Organization.

August-September 2013.

Certificates:

Work shop on Lab Quality and Management, I.D.S.P

Workshop on Bioethics and safety, AGA KHAN

Workshop on Responsible Conduct of Science, AGA KHAN

Course on Radiation Protection for Healthcare Professional, AGA KHAN

Workshop on Modern Techniques in Structural Biology, P.C.M.D

Skills:

M.S Office

Capable to work independently or in a team setting.

Fluent in English

Good assessment and problem solving skills

Positive attitude

Excellent customer service and interpersonal skills

Flexible, organized and can multitask effectively.

Reference will be provided on request.

Contact this candidate