Customer Service Manager

Robert K. Christensen

- Newark, CA ***** - 510-***-**** – ******.*.***********@*****.***

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OBJECTIVE

To find a position where my aptitude for learning, strong problem solving, and great

communication skills will help a company achieve performance goals and maintain

success.

PROFILE

Experienced account manager ready to provide solutions.

A successful record of working with both internal and external party vendors to reach a

common goal. Talent for learning quickly. Skillful in creating reports, analyzing

performance, and resolving issues.

Flexible and versatile – able to stay composed under pressure.

Poised and competent with demonstrated ability to adjust to any environment. Thrives in

deadline driven environments. Excellent communication and organization.

CAREER HIGHLIGHTS

Reviewed, analyzed, and successfully closed $20,000,000 of short sal e transactions.

Managed a portfolio of over 100 accounts with weekly updates and deadlines met.

Supported all parties involved as the main point of contact through the short sale process.

Worked with internal and external third party vendors, real estate p rofessionals, title

companies, attorneys and borrowers through both written and oral negotiations.

Performed processing of short sale requests based on investor, client and GSE guidelines

to ensure compliance with Bank of America standards.

GENERAL QUALITIES

Extremely detailed oriented, organized, flexible, and efficient.

Highly computer literate and able to proficiently use Microsoft Office products .

Over 6 years of strong customer service experience.

Keen eye for evaluating financial aspects of a project, such as budget, expenditures, and

resource allocation.

Experience managing projects and teams.

Involved in training and feedback of new and developing associates.

EMPLOYMENT HISTORY

Assistant Manager, In-N-Out Burger – Fremont, CA (July 2006 to Feb 2012)

Settlement Associate, Dignified Transision Solutions – Westlake Village, CA (Feb 2012 to June 2014)

EDUCATION

California State University East Bay – Hayward, CA

Major: Business Administration BS Degree June 2011

Specialization: Marketing Management and Corporate Management

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