Customer Service Sales

Christina McPhee

Rochester, NY

**************@*****.*** - 585-***-****

I am a motivated, ambitious, goal oriented individual who enjoys working with people. I am a great team player

but also very effective independently as well. I am seeking a position in the sales industry.

WORK EXPERIENCE

Sephora Senior Education Consultant

Jcpenney - Rochester, NY - September 2013 to Present

As the Senior Education Consultant my role is the assistant manager for the store. I have to utilize excellent

problem solving skills each day. I train new hires as well as deliver monthly product training to the consultants.

I provide coaching to the team to drive and elevate sales. I am also responsible for providing outstanding

customer service to our clients. I also assist with inventory and floor sets.

Sales Associate

Victoria Secret - Rochester, NY - January 2010 to September 2013

• Being very attentive to customers needs.

• Knowledge of products in order to provide accurate sales and customer service.

• Replenishment of product from back room to sales floor.

Youth Advocate

Hillside Work Scholarship Connection - Rochester, NY - August 2009 to September 2013

• Help to increase the graduation rates of at risk students within the city school district of Rochester by providing

long-term advocacy, academic resources, life skills development, and job training, resulting in self sufficient,

contributing adults for the community.

• Recruitment of students from grades 8 through 10 to see if student qualifies for the program by meeting

specific criteria. Also conduct interviews with students to see if student will be a good fit for program.

• Maintained a caseload of 30 to 33 students.

Medicaid Service Coordinator

The Community Place of Greater Rochester - Rochester, NY - July 2008 to August 2009

• Work closely with individuals that are diagnosed with a developmental disability and their families to ensure

stability through a comprehensive network of services and resources.

• This includes, but not limited to, writing psycho-social assessments, service planning, referral coordination

and advocacy.

Residentail Sociotherapist

Hillside Family of Agencies - Rochester, NY - January 2008 to August 2009

• Part of an intense clinical team that provides direct care to youth that have both developmental disabilities

and mental health issues.

• Support children/youth with individualized skill-building and teach coping strategies through the person's

interests and daily activities.

Operation Smart Specialist

Girls Inc. - Albany, NY - August 2007 to December 2007

08/06-12/07(Intern 08/06-05/07, Employee 08/07-12/07)

Helping girls ages 6-14 from a low socio-economic status develop enthusiasm for skills in science, technology,

engineering, and mathematics.

Educated the young ladies in subjects such as Media Literacy and Conflict Resolution.

Front Line Associate

Bountiful Bread - Albany, NY - November 2004 to December 2007

Taking customers orders, preparing food, and cashing out customers.

Banquet Captain/ Server

Hyatt Regency Rochester - Rochester, NY - June 2006 to August 2007

When working as a banquet captain I was responsible to supervise the banquet servers and manage the

guests of the event.

As a banquet server I was responsible for providing a great customer experience as I served the guests at

the specific function their meal.

EDUCATION

Masters of Science in Strategic Leadership

Roberts Wesleyan - Rochester, NY

2013 to 2015

Bachelor of Arts in Sociology

University at Albany - Albany, NY

August 2004 to December 2007

Criminal Justice Studies

Niagara University - Lewiston, NY

August 2003 to May 2004

Diploma

Brighton High School - Rochester, NY

September 1999 to June 2003

Contact this candidate