Sales Customer Service

Charles Robert Martinez

**** ******* **

Home: 915-***-****

El Paso, Texas 79936

Cell: 915-***-****

Email:

*********@*****.***

Summary

Director of Corporate Training, Sales and Management in IT Software and

Telecomm Applications with over $40,000 in Monthly Revenue on In Class

Training and $42,000.00 On Line E Commerce Monthly Sales. Coordinated

Training Classes on Oracle, Cisco, Peoplesoft, Security and Microsoft SQL -

Server and Microsoft Office Applications to K-12 and Government

Institutions.

Sales to Ft. Bliss

Military and AT&T Alliance plus Helen of Troy are highlights of my capacity

to sell and be inventive in pushing the right buttons. Very strong at cold

calling New Markets and in Quota Driven Sales. I am an Overachiever and

always Surpass my goals. Sales are what drives me to succeed.

Objective

To join a great Technology organization and to penetrate new markets with

my Sales and Management experience in Software Technology, Telecomm

Communications and IT Corporate Training.

Present: Time Warner Business Class: Providing Coax and Fiber Connectivity

to SMB, Healthcare and Hospitality Verticals. Site Survey and Plant field

experienced. Would manage the customer thru the sales process, proposal,

install and customer care service. Product line was Telecomm Business

Telephone, Internet Bandwidth and Cable Video Services. CRM is Sales Force.

Selling Fiber, Coax, Business Phone Line and VOIP Solutions plus Video

Services. Metro Ethernet and Point to Point Solutions to 500 Enterprise

Companies. Sold Co-Locations Service Solutions Under NaviSite.

ACS (El Paso

Texas)

Operation Sales Manager September

2008 thru October 2009

. Sales on Sprint Products for Cell and Notebook Devices. Offered Web.

Music and E Mail applications to Customers around the US. Plus

technical support

. Sales were from $25,000 to $30,000 a day on upgrades and added

applications

. Supervised 150 agents and 10 Supervisors

. Handled all Sale Implementation and Quota sales of Agents and

Supervisors

. Offered Technical and Sales Support to Sprint Customers across the

nation.

TW Telecom ( El Paso Texas )

Sales Engineer

December 2007 thru September 2008

. Sales of T1, DS3, VOIP and Ethernet applications to SMB and top 500

Companies.

. Projects included Sonet Ring Security, Bandwidth measures and VOIP

solutions to Providence and Thomason Hospitals and Metro Ethernet

Connectivity to the City Government Depts. of El Paso Texas.

. Highest Driven Sales in 2008 on T1 and Metro Ethernet Connections.

. Coordinated with CEO, VP and IT Managers on implementing applications and

service for proper connectivity and following up with customer service.

Provided Sale Strategies on how to bundle and sell products to

potential customers.

AdEdge

Computer Training Center

IT Training Sales Coordinator

May 2003 thru November 2007

. Sold Computer Training ( Oracle Cisco Peoplesoft Microsoft Unix and

Security ) to Top 500 Companies, School Districts in Texas and New

Mexico and City and County Governments.

. Average sale per class with 10 users was $15,000

. Responsible for evaluating instructor, implementing software and

ordering technical courseware for class.

. Acquired $500,000 Accounts from Ft Bliss and AT&T Alliance for training.

. Provided ESL and Nursing Training for Texas Workforce Commission

. Voted Best Training Facility Two Years in a row.

. Oversaw all Sales, Operating and Management Systems on the floor.

. Implemented corporate and business development initiatives

New Horizons Computer Learning Centers

IT Sales Manager

October 2000 thru April 2003

. Sold Online Web, E-Commerce and Security Applications ( Cisco, Red Hat

and Linux ) to Top 500 and SMB Companies. Network and VOIP Solutions

. Sold $42,000 On Line Web Training applications plus $25,000 CBT (

Computer .Based Training Modules) Monthly

. Clusters of Microsoft Office Training ( MCSA MCSE and Cisco Training )

To El Paso and Las Cruces City Government $100,000

. Supervised Assistant 3 Managers and 10 agents

. Highest ON Line Sales. Manager of the Month in Sales for 7 Months in a

row. Surpassed Quota and all top Level Goals all 3 Years.

Furr's Inc Supermarkets

Market Manager

April 1981 thru Dec 1998

. Responsible for setting up weekly newspaper ad specials and inventory

control

. Negotiated prices with Vendors on sale items

. Evaluated and summarized sales on all advertised items

. Would approach Decision Makers to leverage better deals on Non Food and

Perishable Products

. $30,000 Profit on ad sales items per department on a weekly basis.

Sales Performance Awards

. Highest On Line Sales ( New Horizons )

March 2001

. Sales Manager Of The Month ( 7 Months In a Row )

March 2001 thru Oct 2001

. Best Training Facility ( AdEdge Computer Training Center) by Upper Rio

Grande

2004 and 2005

Education

UTEP ( Business Administration ) 1980-

1983

University Of Phoenix ( MCSE Certification )

1999 - 2001

Microsoft Certified Systems Engineer

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