Customer Service Representative
Resume:
Mrs. Jacole Yvette Hawk
Decatur, GA 30032
404-***-**** cell
404-***-**** home
************@*****.***
Personal Profile:
I have over three years’ experience in Customer Service Relations and Data Entry with an emphasis
on Microsoft Office tools. I am very well organized and very attentive. I make my best efforts to bring
positive attitudes everywhere I go and in everything I do. I enjoy new challenges.
Skills:
Proficient in Microsoft Office applications Experienced in record keeping
Able to type over 12,500 keystrokes per hour Capable of multitasking
Competent to be creative and innovative Practiced at working with customers
Knowledge of commonly used medical terms Able to work well as part of a team
Trained to work in a fast pace environment
Work History:
September 2011 May 2013 Fairytales Learning Center and Academy
Assistant Teacher (After School Program)
Specific Duties: Plan educational activities for children of
prekindergarten to middle school age. Plan exercise
activities for the children. Serve nutritional snacks.
Encourage children to have healthy emotional, physical,
and mental lives. Teach children about codes of conduct
such as sharing, helping, and being honest. Teach children
personal hygiene and conflict resolution tactics. Help
children with homework and projects.
September 2006 June 2008 Quest Diagnostics Inc.
Cytology Preparation Technician 1
Specific Duties: (Data Entry and Pre Sort) Work in a bio
hazardous environment. Follow all Proper Protective Equipment
procedures. Enter patient demographics into QLS and IDAA
databases. Verify patient name on specimens and requisitions.
Determine valid test codes requested by physicians for patients.
Sort specimens according to tests ordered and locations of health
facilities. Resolve and/or report any discrepancies in orders and
specimens.
June 2006 September 2006 TSI Futurestaff Inc.
Temporary to Hire: Cytology Preparation Technician
Specific Duties: Perform all responsibilities of the above position
June 2005 August 2005 Mahdavi’s A&A Rug Co.
Customer Service Representative/Returns Clerk
Specific Duties: Demonstrate knowledge of Microsoft Excel and
Word. Perform inspections and validate all customer returned rugs
to the company. Keep records of all returns in Excel. Answer and
resolve customer service incoming calls. Make sure all orders
were shipped properly. Help collect and file orders. Help
coordinate staff meetings. Ensure customer and company
satisfaction.
May 2005 July 2005 ReRe Day Care Center
Child Care Provider
Specific Duties: Plan educational activities for children less than 5
years of age. Plan exercise activities for children under 5 years of
age. Plan nutritional meals for children less than 5 years of age.
Encourage children to have healthy emotional, physical, and
mental lives. Teach children about codes of conduct such as
sharing, helping, and taking turns. Teach chivalry to the children.
Teach children how to dress themselves, wash themselves, and
cross the street. Teach children how to handle emergency
situations such as fires, car accidents, and injured people.
Educational History:
August 2001 May 2005 Martin Luther King Jr. High School
H.S. Diploma College Prep w/ Distinction
September 2009 September 2010 DeKalb Technical College
Cosmetology Diploma
November 2010 Cosmetology License
References available upon request
Contact this candidate