Customer Service Data Entry
Resume:
Alana Robbins
*********@*******.***
OBJECTIVE
My objective is to obtain a position that will allow me to fully utilize my
customer service, office support skills and data entry experience; and will
also contribute to my daily knowledge and growth.
EDUCATION
Lacordaire High School-Upper Montclair, New Jersey
Diploma-General Studies
2014 New Educare Health Institute-Newark, New Jersey
CERTIFICATIONS (All expire 2015)
Certification 1: Certified Clinical Medical Assistant
Certification 2: Certified Patient Care Technician
Certification 3: Certified Phlebotomy Technician
Certification 4: Certified EKG Technician
Certification 5: Certified Medical Billing & Coding
Certification 6: Certified Medical Software/Insurance
Certification 7: Certified Electronic Health Records Professional
Certification 8: Medical Administrative Assistant/ Office Specialist
Certification 9: Coding Professional-Physician & Hospitals
EXPERIENCE
2012-2014 Caregiver to Father
Dressbarn, West Orange NJ
Retail Sales Associate- 09/14/11-09/01/12
Provided quality customer service with purchases as a cashier and assisting
in fitting room.
Greeted customers and determined their needs and wants.
Assisted with stock, inventory and store displays. Encouraged customers to
open a dressbarn credit card.
Answered customers queries and concerns.
IDT/Net2Phone, Newark NJ 6/04-07/09
Customer Service/anti fraud - 08/07-07/09
Sorted through customer accounts daily to investigate potential fraud.
Update/Adjust account information, handle charges and refunds.
Process tickets in a quick and efficient manner; regarding complaints,
fraudulent activity, billing disputes and changes in account status.
Data Entry.
International Sales Support- 12/06- 05/07
Process Hardware orders and apply Western Union and wire payments.
Troubleshoot for tickets created by Resellers, entered data
provided by sales team.
Loss Prevention/ Customer Service - 06/04- 12/06
Verified accounts that were in a disabled/inactive and alert status.
This involved calling financial institutions to confirm the customers
billing information. Communicated with customers via the phone and/or email
in order to
resolve concerns and issues.
Various NJ Temporary Services- 01/00-06/04
Performed various general office duties for different staffing agencies
such as: Omega, Excelsior, Ajilon (formerly known as Millennium). Worked in
a variety of positions ranging from Receptionist to Data Entry Clerk.
Seton Hall University, South Orange, NJ
Switchboard Operator/Receptionist- 01/98-01/00
Operated telephone console, answering a high volume of calls. Handled
calls in a professional, courteous and efficient manner.
SKILLS
Medisoft Version 18, Excel, Microsoft Word
Coding for Insurance Claims ( ICD 9/10, CPT, HCPCS Level II)
Billing Claims, Performing Patient Pre-Authorization
Electronic Health Records, Data Entry, Customer Service
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