Customer Service Sales
Resume:
RON JACKSON
Atlanta, GA 30327
*********@*****.***
Objective
To grow with a company that will allow me to utilize my skills, while
learning new skills.
Education
Clark Atlanta University - Atlanta, Georgia
Bachelor of Arts: Mass Communication- Completed May 2003
State University of New York At Morrisville
Associates of Applied Science: Social Science- Completed May 2000
Work History
Episource- Medical Records technician Supervisor -01/2014 to present
(contracted PRN)
. Conducted Document auditing, record retrieval, Scanning,
Uploading Documents.
. Created daily worksheets, mileage & expense reports, Search
different EMR data bases
Dr. Santavicca & Associates Mental Health -Intake specialist/Admin- 02/2012
to 08/2013
. Patient registration, Scheduled appointments, testing,
Filing, Faxing, Photocopying.
. Provide Customer Service, Treatment plan coordinating,
create work flow spreadsheets
. Processed cash, Debit/credit card payments, Verified
insurance & Benefits.
. Answered & managed incoming & outgoing calls while
recording accurate messages
. Contact pharmacy to verify Rx is received, amount for
patients co pay and out of pocket expenses
Apria Healthcare- Account Manager- 01/2008 to 08/2010
. Exceeded monthly sales quotas by pursuing leads & creating
a prospect list.
. Built client relationships as the liaison between the
Client & sales teams.
. Knowledge of DME service & sales
. Analyzed & reported on customer activity, business trends &
areas of growth.
. Consulted with clients to resolve problems & provide
ongoing support.
Certus Healthcare at University of California- R.O.I. Supervisor-09/2004 to
05/2007
. Supervised Medical Records Release of information employee
. Conducted Quarterly performance & evaluations for
employees.
. Managed submission of employee Payroll, Sick day, Time off
& vacation request.
. Planned & conducted monthly staff trainings, team building
exercises & seminars.
SKILLS
Knowledge of CPT & ICD-9 Codes, Microsoft Excel, Power Point, Word,
people soft & various medical scheduling, inventory & tracking software.
Certified medical assistant, Certified Phlebotomist, Certified Para-
Legal, Knowledge of Medicaid & Medicare Insurance & pre certification.
References Furnish upon Request
Contact this candidate