Project Manager Technician

Victoria Morgan

***** ****** ***. *********, ** *5014

Cell 408-***-**** Home 408-***-****

******@***.***

SUMMARY

I am seeking employment which will enable me to use my technical

talents and experience, in a friendly, enthusiastic work environment.

COMPUTER SKILLS

Computers: Over 20+ years Macintosh support experience, and over 7

years Windows support experience. I have been a Macintosh hardware and

software troubleshooter for most of my career. I also have supported

WindowsXP and Windows7 Windows8 & 8.1 workgroups and computer labs. I have

built and deployed duel-boot systems on the Mac. I have Ghost imaging

experience for the PC. Deploy Studio server deployment for Mac. I have

years of experience managing and creating FileMaker Pro databases,

Including training in FileMaker 11, Created solutions with FileMaker 12.

Experienced in using UNIX 4.2 and 4.3 BSD back in college, more recently

with Ubuntu installing wordpress using Vi and MySql, Apache and PHP.

Excellent at Excel graphing and pivot tables. I have managed hardware bug

database in Oracle and ran meetings daily with engineer and management team

on resolution of development issues. I have managed small teams of

technicians to perform upgrade and rework procedures. I have created

quarterly operations review presentations for R&D organizations.

Coordinated the on-line development of UCSC Extension by working with

instructors to record their lectures. Managed a multi-media studio for

UCSC Extension. Created procedures for on-boarding and off-boarding of

staff.

Applications: FileMaker Pro, Macromedia Authorware, Microsoft Excel, Oracle

database, Adobe Photoshop, and many, many more.

Video Production: Technical direction, pre/post editing. Experience in

most aspects of technical, multi-media production. Quicktime for Mac &

Windows. Trained instructors to record lectures using Camtasia.

Career Interests: Making computers work for people.

EXPERIENCE

IT Desktop Support under contract with Robert Half Technology. Skytree -

The Machine Learning Company

February 2014 - May 2014

VOIP phone setup/troubleshooting experience both Nextiva and Digium

VOIP systems.

New employee computer and resource setup. Mac with Maverick 10.9.2 or

Samsung with Windows 8 or 8.1 with necessary software, security, VPN

account setup, email account setup, approved chat and other

communication tools installed. Amazon EC2 system setups. Intermedia

Exchange email and calendar administration. Kanban tool to manage

tasks and provide metric of performance. Setup Wordpress on the Bash

side, as well as the GUI side. Organizes processes and procedures to

create efficiency and prevent differences between installations.

Network and Wireless troubleshooting and setups.

Desktop Support Technician Computer Response Specialist II July

2009- April 2013

Before that under contract Sept 2007-July 2009

Fulltime University Staff UCSC Extension IT Department

Provide first-level response to Help Desk contact, Collaborating with

other IT team members.

Troubleshoot staff desktop issues and establish and follow IT group

protocols and policies.

Deploy computer software and install hardware with security measures.

Receive, process and perform requests for computer equipment,

software, and projection for classrooms and laboratories. Ensuring

sufficient time for testing by instructors or program assistants.

Schedule to ensure sufficient equipment and provide alternatives as

needed.

Perform hardware repair and replacement of damaged parts as needed.

Manage servers for FileMaker Marketing and deployment systems.

Facility Assistant UCSC Extension Silicon Valley January 2007

- September 2007

Front Desk and phone support. Setup of classrooms. Lock up at the end

of the night setting security.

Engineering Project Manager Jan 2006 -July2006

Colaborus Temporary contract with VeriSign Inc.

Created from scratch the 1st, 2nd and 3rd Quarterly R&D Operations

review for VeriSign.

Maintained weekly metrics reports for their VIP 1.0 & 1.1 product.

Completed 3 quarters of major project post release metrics reviews.

Managed the software patch process for both weekly and emergency

patches. Coordinated resources, chaired meetings and updated records on

the process and dispositions.

Engineering Project Specialist at Apple Computer, Inc. Oct 1998 -

April 2005

Hardware issue management and database management for projects.

Managed a daily review meeting to prioritize and discuss progress on

issues.

Trained technicians to repair and upgrade current prototype hardware.

Managed prototype reworks in development by coordinating efforts with

the engineering team.

Performed detailed quality check. Reporting to engineering teams and

working for resolution of issues.

Engineering Project Technician at Apple Computer, Inc. Oct 1996- Oct

1998

Repaired prototype PowerBooks and conduct Failure Analysis.

Use of DVM to locate failed components on MLB.

AppleShare IP Server administrator

Additional work history in summary

Computer Consultant Feb. 1996 to Oct. 1996

McKinney Computer Services, Inc., Homewood AL

Programmer Nov. 1995 to Feb. 1996

Interactive Communication & Training, Birmingham AL

Graduate Assistant for Computer Research Laboratory Jan.1993 to

May 1993

New Mexico State University NM

Prototype CPU Support Technician Jun.1992 to Nov 1992

Apple Computer Inc, Cupertino CA

Intern, Human Interface Technologies Group July 1991 to Sept.

1991

Sun Microsystems Inc, Mountain View CA

Engineering Network & Hardware Support Technician Jun.1990 to Jan.

1991

Apple Computer

Hardware Support Generalist Jun. 1989 to Sept. 1989

Apple Computer Inc, Cupertino CA

Technical Director Oct. 1986 to Jan. 1991

KTEH Channel 54 Public Television, San Jose

Computer Consultant to Administrative Staff Feb. 1987 to Jun.

1990

U.C. Santa Cruz, Crown College Office, Santa Cruz CA

Education

University of California Santa Cruz 1990

B.A., Psychology

PsiChi honors in Psychology. I had research published in the UCSC

Undergraduate Journal of Psychology. I was a chairperson of the PsiChi

honors society my senior year.

My emphasis was on experimental design and statistical methods.

I have some Graduate work in the Cognitive Psychology graduate program at

New Mexico State University (NMSU). I have studied the design and

implementation of genetic algorithms programmed in HyperTalk. My interests

are on sensation, perception, engineering psychology and human-computer

interaction.

Contact this candidate