Customer Service Human Resources

DAWN M. BURNS, PHR

South Bend, IN *****

www.linkedin.com/pub/dawn-burns/60/3a/911/

Self-directed human resources professional with expertise in benefit administration, strategic planning and project

management is seeking a career opportunity to share my experience in benefit plans, Affordable Care Act, Worker

Compensation, COBRA, EEOC, FMLA, HIPAA, ERISA, and applicable federal and state labor laws. I am a detail

oriented individual with a passion for problem solving and 13 years of experience with a national firm servicing more

than 2500 employees, providing exceptional customer service while promoting the goals and mission of the firm. I

will bring with me my experience and drive to contribute to the overall success of the company, while at the same

time addressing the needs and concerns of the employees.

Key areas of expertise

Technical Skills:

Employee benefit plans subject matter expert.

SAP (HRIS) super user and go to person for benefit system functionality.

Manage system feeds for HRIS.

Accounts receivable, accounts payable, invoicing, and general ledger accounting.

Communications Skills:

Written communication including business letters, marketing materials, email communication, and website

content.

One on one consulting with employees.

Group presentations during orientation and benefit meetings.

Training of team members.

Organizational Skills:

Developed business process and procedure.

Coordinated tasks and assigned resources as necessary.

Consistently met deadlines.

Planned activities for optimal efficiency.

Ability to multi-task major projects.

Computer Skills:

SAP HRIS benefits module expert.

ADP enterprise system expert.

Word, Excel, PowerPoint.

DTE time entry system.

Outlook and Lotus Notes email systems.

Lotus Notes database.

SharePoint internal website.

COGNOS reporting system.

Report Smith reporting system.

Proprietary systems for Anthem, Caremark, CIGNA, Delta, VSP, Sunlife, Ceridian, and Wage Works.

Human Resources Compliance:

In-house expert on the Affordable Care Act and reporting requirements.

Expert in California benefit compliance, specifically as it relates to disability insurance, domestic

partnerships, commuter benefits and San Francisco’s health care security ordinance.

COBRA notifications.

Labor law postings.

Filed annual EEO1 and VET100.

Prepared applicant data for Affirmative Action Plan.

Filed worker comp surveys.

Gathered data for 5500 filing.

DAWN M. BURNS, PHR

South Bend, IN 46637

www.linkedin.com/pub/dawn-burns/60/3a/911/

Gathered information for VEBA audit.

Relationship Management:

Developed employee relationship by providing prompt attention to inquiries and issues that developed

during enrollment or as a result of a transitioning away from the firm.

Liaison between the insurance company and the employee.

Actively participated in Safety Committee, Open Enrollment team, SAP implementation team, Total Rewards

team and Quality Assurance team.

Worked closely with Information Systems to maintain data flow with insurance carriers.

Worked with financial services to audit billing statements to insure enrollment was correct.

Worked with insurance consultant to insure that the firm was in compliance with new laws and during

strategic planning.

Focused on providing excellence in customer service.

Project Management:

Implementation of a multifaceted wellness program that included biometric screenings, health club

discounts, health coaching, and wellness activities throughout the year.

Implementation of a Consumer Driven Health Plan with Health Savings Account.

Annual Open Enrollment activity.

Professional Experience

10/2000 – 10/2013: Human Resources Manager/Benefits at Crowe Horwath LLP, top ten accounting firm with

around 2500 employees across the United States, with Human Resources Department in South Bend, Indiana.

Starting in 2000 as a Human Resources Administrator, I was promoted to Human Resources Manager in 2008.

9/1993 – 9/2000: Customer Service/bookkeeping at Ford Music and Vending, Inc., a wholesale distribution

business with approximately 15 employees operating in South Bend, Indiana. My duties included sales and

processing of orders, invoicing and collection of payments, accounts receivable and accounts payable.

1992 – 1993: FCC Board Operator/Traffic at WAMJ Talk 1580, a small radio station located in South Bend,

Indiana, with a focus on political and sport broadcasts. As a very small station it was required that everyone

operated the broadcast booth as well as recorded advertising spots. My primary duties included managing the

office and maintaining the on-air log.

Education and Training

Indiana University South Bend: Core business administration courses.

2010 to present: WGU Indiana: Working towards a BA in Business Administration with Human Resources

concentration. Courses completed include Business Law, Business Ethics, Communications, with college credit

awarded for PHR Certification and prior work knowledge. Estimate date of graduation in 2016.

2008: International Foundation of Employee Benefit Plans: Course work towards CEBS/GBA Certification.

2007: Society for Human Resources Management: SHRM Certification Program. Certification issued January

2008.

2004: Society for Human Resource Management: Human Resource Generalist Certificate.

Memberships

Current member of Michiana SHRM and SHRM National.

DAWN M. BURNS, PHR

South Bend, IN 46637

www.linkedin.com/pub/dawn-burns/60/3a/911/

References available upon request

Contact this candidate