Manager Customer Service
Resume:
Marianna Molodkova
Tel: # 647-***-****
Career Objective: Looking for the greatest opportunity to return back to my favorite field of operation and
work as Assistant Property Manager/Supervisor Property Management/Property Manager or similar one for
the reputed company, where I can utilize my skills and experience in Property Management field to the best
of my abilities.
Personal Profile: A hard working individual who enjoys taking on responsibility and have 15 years of varied
and related property management experience both Canadian and International.
* Excellent interpersonal skills, and ability to deal effectively with persons from diverse social economic and
ethnic backgrounds.
* Excellent ability to handle multiple tasks with high effectiveness, punctuality and attention to details.
* Excellent leadership skills and ability to supervise effectively.
* Remaining calm under pressure, patient and always optimistic and positive. Able to diffuse difficult
situations with tact and ease.
* Reliable and conscientious, completing tasks and not leaving them for others.
Professional Experience:
The Sale Associate December 2009-November 2012, Assistant Manager November 2012 to Present
Jacques Vert (British’s Ladies Wear Store):
* Maintaining credit and debit daily transaction, operating cash register and balancing terminal cash,
depositing money, report discrepancies,, preparing and making recap of daily and weekly sales.
* Handling tasks related to incoming and outgoing e- mail/mail, and telephone inquiries.
* Assisting in a variety of situations, regarding difficult issues (such as customer service complaints and
return policy), and solving problems with irritated and difficult customers.
* Handling shipping/receiving merchandise, preparing inventories.
The Sale Person, Wristwatch and jewelry store, December 2007- December 2009
Assistant Property Manager, Sunshine Property October 2005 – November 2007
* Responsible for maintaining consistent occupancy rates.
* Kept accounting records - rent posting, daily/monthly reports, other fees collections.
* Maintain and develop property and clients database.
* Responsible for resolving disputes including tenant's demands, evictions, deposit demands etc.
* Responsible for dealing with complaints and scheduling maintenance.
* Handled other responsibilities as assigned.
Supervisor Property Management, "Fieldgate Properties" - August 2003-October 2005
* Responsible for managing rent and lease collections.
* Responsible for resolving disputes including tenant's demands, evictions, deposit demands etc.
* Responsible for dealing with complaints and scheduling maintenance.
* Oversee the daily operation of the janitorial staff.
* Basic administrative duties - preparing of files and reports, answering calls, working with mail etc
Skills: Excellent Computer skills(excel, word, outlook, photoshop etc), Budgeting, Accounting, Advertising.
Education:
* Completed Full Course of IHM Certified Program – The Institute of Housing Management(IHN) 2004-2005
* Completed course of Business Management - Seneca College, 2005-2006
* Diploma of Economic of Property Management, Russia
Languages: Fluent in English and Russian.
References: Available upon request.
Contact this candidate