Support It

Imran Ahmad Bhatti

House # *** Block C, Faisal Town,

Lahore, Pakistan.

Mobile: +92-032*-*******.

:

Email ***************@*******.***

P R O F E S S I O N A L P ROFILE

A multi-skilled IT professional with 12 years experience in excellent Network / System Support / ERP Administration expertise. Very

capable with a proven record of smooth running of IT infrastructure and providing quality IT solutions and services to complex

business problems within scope, budget and tight schedule.

WORK EXPERIENCE

Assistant Manager IT ( Network / System Support / ERP Administrator) 2007 – Present

Sidat Hyder Morshed Associates (Pvt) Ltd

Management Consultant.

Duties

• Installing, Configuration, supporting and maintaining new server, hardware and software infrastructure;

Designing, implementing, maintaining and troubleshooting networks at either a local area, wide area, Wireless LAN.

• Planning, implementation and Maintain Microsoft SQL Database, Oracle Database, Exchange, ISA, Application, Domain

Controller, Backup & virus protection Servers.

• Installation, configuration & support of ERP business applications on Windows server for local and remote users.

• Internally as part of an organization’s IT support team or externally as part of an ERP Support Team working with number of

clients.

• Help desk support & Troubleshooting system problems & Database backup schedules.

• Apply operating system updates, patches and make configuration changes to tighten security.

• Protect the network from malicious entities such as hackers, viruses and spyware.

• Maintain an inventory of computers, servers, terminals, and other access devices that are attached to the Network.

• Manage & Maintain IT Dept according to ISO Policies.

Maintains network maps and Logging all IT problems and resolutions

Ensuring that the network infrastructure is up and running.

Proactively building, developing and maintaining relationships with all clients & staff members.

Assisting customers with their questions, problems and complaints.

• Installing, Configuration, Maintaining & Support of remote access services for number of clients.

Network / System Administrator 2004 –2007

Computer Professional.

2001 –2003

System Administrator

Anam Weaving Mills ( Pvt) Ltd.

TECHNICAL SKILLS

• Networking: Planning, designing, installation, configuration and troubleshooting of systems including local area networks and

Wide area networks,

• Systems Support: Providing technical support & training to users on LAN and WAN,

troubleshooting their computer & systems related issues and problems. Providing support with remote

desktop connection. Supporting desktop computers and servers for optimized performance.

• Operating systems: Microsoft Windows Server 2003 / 2008 / 2012, Red Hat Linux Server

Microsoft Windows 7 / V i s t a / XP / 2000 / 98

• Server Configuration: Microsoft Exchange Server, M-Daemon Mail server, ISA Server 2004, 2006, ISA

TMG, FTP Servers, DNS, Windows Update Server, Antivirus, Red Hat Linux Server.

• ERP Support: Hardware selection for ERP implementation & Server Installation &

Configurations

ERP Software Installation & Configuration on servers and/or workstations.

Help desk support & Troubleshooting system problems.

Database backup schedules & Security administration.

Manage and communicating maintenance schedules.

Onsite ERP solutions & Cloud-Based ERP Solutions.

• Database: SQL server 2000 / 2005 / 2008 / 2012, Oracle 9i, 10g, 11g, Sybase, Db2

• Remote Control: Terminal Server, 2X Application Server, VNC, Pc Anywhere, TS Plus

• Security: Antivirus Protection, Firewalls.

Hardware: Switches, Routers, Firewall, Access Point, Wireless, Dell, IBM. Xerox, HP.

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• MS Office 2010 / 2007 / 2003, MS Visio, MS Project.

Softwares:

• Backup & Recovery: CVS, Symantec

• IT Expertise: IT Consultancy, Technical support, Migrations / Upgrades, Disaster Recovery Planning. Budgetary

control, IT Technical Audit, Performance Assessment, Security Assessment, Internal / External Support

EDUCATION & P R O F E S S I O N A L D EVELOPMENT

• CCNA Corvit System 2004

• MCSE Microsoft Corporation 2001

• MCS Scholars Institute of Management Sciences 1999-2001

• DAE Punjab Board of Technical Education 1992-1995

REFERENCES Available on request.

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