Customer Service Sales

Stanley Achille

*** ******* **** ***

Hiram, GA *0141

Phone: 404-***-****

E-Mail: ********@**.***

Objective

To obtain a career as a customer service agent with an organization that will allow me to enhance my skills and

capabilities.

Education

Liberty University Online 01/13 – Present

Psychology, B.S., Graduating 12/14

The Art Institute of Atlanta, 08/10 - 07/12

Completed coursework towards a Bachelor of Arts in Audio Production

Campbell High School, Smyrna GA 08/00-05/03

High School Diploma

SKILLS

Supervisory

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Customer Service

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Sales

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Type 56 wpm

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Fluent in English, French, and Haitian Creole languages

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Fluent in Microsoft Office

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Work History

04/2013- Present HD Supply, Marietta, GA Customer Service/Sales

Assist customers with Facility Maintenance purchases, resolving accounting issues, meeting sales goals.

04/2011- 03/2012 Micro Center, Marietta, GA Customer Service/Sales

Assisted customers with purchasing computer parts, and providing customer service. Handled customers’ issues

with online orders, data capture, point-of-sale transaction, and returns.

08/2009- 01/2011 Ryla Teleservices, Kennesaw, GA QA Lead/Supervisor

I supervised a number of customer service agents as they handled incoming calls and ensured that first call

resolution was provided.

11/2008- 02/2009 A.L. Webb & Associates, Roswell, GA Customer Service/Sales Associate

I ensured sales quotas were met and provided customer service. Managed a team of sale members doing door-

to-door sales.

10/2007-10/2008 Burlington Coat Factory, Marietta, GA Customer Service/Sales Associate

Assisted customers with point of sale transactions and provided customer service. Handled Baby Depot registry,

and data entry. Also helped customers with returns and exchanges as needed.

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