Customer Service Manager

*** *. *** **. ********, IN 812-***-**** ( *********@*****.***

Brian Buetow

Objective

Obtain a management position in transportation that will allow me to combine my

industrial management education with my extensive experience negotiating

contracts, managing accounts and developing alternate sources for procurement

while securing growth and advancement within.

Experience

2/2009 - Present Averitt Express Evansville, IN

Supply Chain Site Manager

Responsible for managing P&L statements for $10M+ account

Manage inbound costs through third party brokerage

Tasked with having to produce $600,000.00 in back haul guarantee. Exceeded mark

by $26,000.00

Maintain strong relationship with client's senior management team

6/2008 - 2/2009 Worldwide Equipment Chattanooga, TN

Customer Relations/Business Development

Liaison in charge of quality control between company and clients

Field representative responsible for cohesive partnership among all internal

departments

Responsible for securing new business and daily customer service

1996 - 2008 US Xpress South Holland, IL

Chattanooga, TN

Terminal/Service Center Manager/Operations Supervisor/Damage Control Supervisor

Supervised daily activities of satellite terminal location to maximize customer

service and utilization of resources

Managed a team of 12 local drivers for intermodal and local deliveries within the

city of Chicago IL.

Accountable for managing 10 Orientation Instructors that taught and processed 450

drivers per week.

Fostered a cooperative and positive work environment for optimal employee morale

and productivity

Managed a team of 12 Capacity Managers that were in charge of 500 trucks and up to

750 drivers

Monitored driver mileage to ensure that expectations were met or exceeded

Accountable for managing 8 load planners responsible for timely pick-ups and

deliveries

Monitored driver mileage to ensure that expectations were met or exceeded

Responsible for all repairs on damaged trailers and overseeing all estimates for

approval

Responsible for managing all outside accident repairs for the company

Set up new vendors for service dealing with accidents and maintenance

Education

1989 - 1991 Cleveland State Community College Cleveland, TN

Business and Industrial Management

Additional information

Outstanding presentation and leadership skills

Effective in short-term and long-term planning

Ability to multi-task

Strong organizational skills

Contact this candidate