Customer Service Administrative Assistant
Resume:
Tesha Harris
***** ***** **** **. *******, TX ***84 *****.********@*****.***
Professional Profile
Professional assistant with ten years of experience coordinating office
projects with a high degree of efficiency, serving as point person for
managers and other staff members. Maintains excellent communication,
problem solving and a high level of confidentiality.
MS Word Excel
PowerPoint Access
Professional Experience
Hickman & Associates, Houston, TX
Jan 2013 - Present
Administrative Assistant
Responsibilities:
Handles business-related issues and non-routine situations by determining
the appropriate course of action.
Provide exemplary customer service to exceed customer expectations;
interprets procedures, guidelines and practices.
Take incoming calls and deliver accurate messages.
Prepare and draft correspondence for office staff (error free).
Sets- up all travel correspondence for events and meetings along with
catering to ensure management has no media hiccups or stress during
presentations.
Express Jet Airlines, Houston, TX
July 2007 - Dec 2012
Flight Attendant
Responsibilities:
Handle emergency situations, effectively implement instructions from the
flight deck & follow appropriate emergency procedures established by
Express Jet.
Provide exemplary customer service to exceed customer expectations; work
both independently and as part of new teams on a regular basis.
Ensure passenger compliance with in-flight safety measures. Provide
assistance including lifting and stowing luggage, providing emergency
medical aid, and assisting disabled passengers and/or unaccompanied
minors.
Energetic Self-starter with exceptional office skills; works well
independently or on a team.
Everyday Life, College Station, TX
February 2004 - May 2007
Administrative Assistant
Responsibilities:
Monitored and help with children in a daily setting, and maintained
clerical duties.
Managed all member and employee paperwork and documentation, creating
organized workflow and filing systems that ensured seamless operations and
retrieval.
Maintained calendar of events, distributing it to all stakeholders.
Maintained positive rapport with customer service to members.
Performed accounting and bookkeeping functions, maintained member database
electronically and oversaw printing and distribution of marketing
materials.
HEB Grocery Wharton, TX
April 2000 - June 2003
Cashier/ Marketing
Responsibilities:
. Receive payment from customers by cash and credit cards
. Establish and categorize prices of goods by means of calculators, cash
registers, or optical price scanners
. Calculate total payments received all through a time period, and
reconcile this with sum of sales
. Resolve customer complaints if required
. Calculate money in cash drawers at the beginning and the ending of
shifts to make sure that amounts is accurate and that there is sufficient
change
. Welcome customers entering in grocery store
. Maintain spotless and arranged checkout areas of grocery store
. Issue receipts, refunds, credits, or change outstanding to customers
Education
Wharton County Junior College, Wharton, TX
References
References are available upon request.
Contact this candidate